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What am i to do?

mrteeps
Newbie
Posts: 7
Registered: 26-02-2010

What am i to do?

OKay...so after placing my order for broadband in February and finally getting a connection in March i have grown quite happy with my service.However i received an eviction notice last saturday from my landlords bank, apparently he had failed to pay the mortgage and as a result i have been given to 22nd april to get out.
Luckyly I managed to get into the flat next door to the one i am currently in however i obviously have to transfer the number and broadband to the new flat however whilst BT were happy to just move the line no problem and no cost plusnet have informed me that if i want to move the broadband its going to cost me £65. I am not happy at all. Just because, through no fault of my own, i have been forced to move....2metres away...im expected to fork out for the privelage of staying with my ISP?
I am seriously disapointed in the service. I could have cancelled in February when i had all the problems getting connected but i stuck it out and even though it took a whole month...a month that i fully paid for broadband but received none, nor did i receive a refund. Now I am trying to stay with plusnet they want to charge me even more money to do it.
I am at a loss what to do now. Im thinking it may be easier to just cancel and find a provider who actually wants me to stay with them.
4 REPLIES
Superuser
Superuser
Posts: 9,767
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: What am i to do?

Aren't you on a product that includes a free house move as long as you stay for 12 (or is it 1Cool months?
David
mrteeps
Newbie
Posts: 7
Registered: 26-02-2010

Re: What am i to do?

apparently because i have only actually received service for a month i am not entitled, despite being on a 12month contract
mrteeps
Newbie
Posts: 7
Registered: 26-02-2010

Re: What am i to do?

...sorted...i spoke to a better Customer Services Rep
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: What am i to do?

Glad to hear you got sorted.
Whilst there are policy rules, a bit of discretion is allowed (and encouraged).