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What Router...

gavster
Dabbler
Posts: 21
Registered: 21-11-2007

What Router...

What Router are PN currently giving out? i am thinking of switching to Sky, i will get a free router that is supposed to be quite good, PN have said if i stay 12 months and pay £5 P&P they will send me a free one.
Do you think it is worth it? I don't mind leaving PN even though i have been with them 9 years.
Thanks.
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,823
Thanks: 108
Fixes: 35
Registered: 27-04-2007

Re: What Router...

Quote
PN have said if i stay 12 months and pay £5 P&P they will send me a free one.

Yes, or if you prefer to not commit to the 12 month deferred contract you could pay £40 up front. The router we're currently sending out is a Technicolor TG582n
http://www.technicolor.com/en/hi/digital-home/mediaaccess/dsl/wireless/adsl/technicolor-tg582n
Quote
Do you think it is worth it? I don't mind leaving PN even though i have been with them 9 years.

Crikey, that's as long as I've worked here! We'll happily waive the p&p on the router if that discourages you from leaving Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gavster
Dabbler
Posts: 21
Registered: 21-11-2007

Re: What Router...

Ok thanks. Do i need to phone you or can you just sort all that out for me?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: What Router...

Happy to sort it out for you if you wish Smiley Did you want to defer the £40 cost over 12 months, or pay it up front?
gavster
Dabbler
Posts: 21
Registered: 21-11-2007

Re: What Router...

Ah, i was under the impression that i would get a free router and pay no P&P if i were to stay another 12 months, if that isn't the case then i will leave it for now, thanks
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: What Router...

In this case, 'deferred' means 'free if you stay for 12 months'.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
gavster
Dabbler
Posts: 21
Registered: 21-11-2007

Re: What Router...

But  new customers  get a free router (+£5 P&P) and in my case, Adam said he will waive the p&p on the router.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: What Router...

No, they don't - they pay the P&P and the cost is deferred for 12 months. I'm not sure why the confusion given this quote from Adam's post above:
Quote from: _Adam_Walker_
Quote
PN have said if i stay 12 months and pay £5 P&P they will send me a free one.

Yes, or if you prefer to not commit to the 12 month deferred contract you could pay £40 up front. The router we're currently sending out is a Technicolor TG582n

As long as you don't leave within the next 12 months the router is free, you'll only have to pay the outstanding cost if you leave.
Hope that helps explain.
gavster
Dabbler
Posts: 21
Registered: 21-11-2007

Re: What Router...

Ok great, send it out then.
Thanks.
Heloman
Grafter
Posts: 519
Registered: 30-07-2007

Re: What Router...

Sheesh!
I've been with PN for 10 years and just last week I paid PN £5  p&p for a Technicolor TG582n .
If I'd threatened to switch to Sky I could have been £5 better off  Sad
On the plus side, I'm very happy with the router. With my previous 2Wire I was getting a max. of 3.5Mbps whereas I am now getting a rock solid 4.5+ Mbps, which is as much as I could hope for on my line.
gavster
Dabbler
Posts: 21
Registered: 21-11-2007

Re: What Router...

Please can i have confirmation this has been sent out.
Thanks
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: What Router...

Hi gavster,
That's been done for you now.
Jojo Smiley