What Have They Done!
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- Re: What Have They Done!
What Have They Done!
11-08-2013 10:54 AM
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It is still saying "Awaiting Support Team Answer".
I also received notification that they have switched interleaving on to "try" & improve my connection.
My connection is now a mess looking at the router stats, my SNR instead of being 6/6 is now 12.3up & 3.1down! Also my up bandwidth has dropped quite a bit. Rebooting the router has made no difference.
My FEC down errors are terrible as well, about 500 million before I rebooted the router.
Also some webpages take ages to load.
Here are the current stats after a reboot.
DSL Connection
Link Information
Uptime: 0 days, 0:18:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 7,266
Data Transferred (Sent/Received) [kB/kB]: 402.94 / 845.20
Output Power (Up/Down) [dBm]: 12.3 / 0.0
Line Attenuation (Up/Down) [dB]: 23.4 / 44.0
SN Margin (Up/Down) [dB]: 12.3 / 3.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 23 / 0
FEC Errors (Up/Down): 0 / 76,818
CRC Errors (Up/Down): 0 / 39
HEC Errors (Up/Down): 0 / 383
Could I have this sorted ASAP please.
Re: What Have They Done!
12-08-2013 10:57 AM
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Error Seconds (Local/Remote): 1,934 / 0
FEC Errors (Up/Down): 1,532 / 23,752,967
CRC Errors (Up/Down): 54 / 3,040
HEC Errors (Up/Down): 105 / 11,723
Doesn't look pretty!
Also still getting delay in some website pages fully loading.
Re: What Have They Done!
12-08-2013 11:02 AM
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A reset to 6dB should help but then again a full retrain may be needed
Re: What Have They Done!
12-08-2013 12:38 PM
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Uptime: 4 days, 13:15:39
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.197 / 9.127
Data Transferred (Sent/Received) [MB/GB]: 165,27 / 1,91
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 18,9 / 34,0
SN Margin (Up/Down) [dB]: 5,8 / 2,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1.868 / 0
FEC Errors (Up/Down): 0 / 201.780.558
CRC Errors (Up/Down): 84 / 10.625
HEC Errors (Up/Down): 95 / 251.199
However your upstream seems poor with the DLM increasing upstream SNR margin and adding significant interleaving to manage errors. Do you notice any crackling on phone calls (or when doing a quiet line test)?
I suspect slow/incomplete website page loading might be due to poor performance *upstream* (ACKs not getting through causing retransmissions).
Re: What Have They Done!
12-08-2013 7:48 PM
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When my router re-synced, I have over 2000 FEC Errors & Error Seconds in 49 seconds!
Link Information
Uptime: 0 days, 0:00:49
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 7,161
Data Transferred (Sent/Received) [MB/GB]: 106.43 / 1.25
Output Power (Up/Down) [dBm]: 12.2 / 0.0
Line Attenuation (Up/Down) [dB]: 23.4 / 44.0
SN Margin (Up/Down) [dB]: 11.8 / 3.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2,295 / 0
FEC Errors (Up/Down): 0 / 2,010
CRC Errors (Up/Down): 0 / 3
HEC Errors (Up/Down): 0 / 0
Still having a bit of an issue with page loading as well, including some of this forum pages.
Re: What Have They Done!
13-08-2013 2:15 AM
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Still no response to your ticket?
Re: What Have They Done!
13-08-2013 10:05 AM
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Re: What Have They Done!
16-08-2013 9:32 AM
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Sorry to hear about the issues you had. The line appears to be connecting at speeds close to the 6mb estimate and has been stable for over 24 hours now.
I'd keep an eye on things over the weekend and let us know if you need any help.
Adam
Re: What Have They Done!
16-08-2013 9:50 AM
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Current stats.
Link Information
Uptime: 1 day, 13:39:25
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 7.077
Data Transferred (Sent/Received) [MB/GB]: 137,58 / 1,99
Output Power (Up/Down) [dBm]: 12,4 / 0,0
Line Attenuation (Up/Down) [dB]: 23,3 / 44,0
SN Margin (Up/Down) [dB]: 12,4 / 1,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2.897 / 0
FEC Errors (Up/Down): 2.313 / 46.640.316
CRC Errors (Up/Down): 91 / 5.641
HEC Errors (Up/Down): 227 / 15.244
Pick a task...
Note the SNR is a bit haywire, 12.4 / 1.7 !
Also 46 & a half million FEC errors in a day & a half !
Re: What Have They Done!
16-08-2013 11:06 AM
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Please let us know if you'd like us to try and bring that up to 6dB again for you?
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