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What Happened?

pvmb
Aspiring Pro
Posts: 536
Thanks: 62
Fixes: 2
Registered: ‎12-02-2014

What Happened?

Internet down for about two hours today from ~ 10.30am to 12.0pm.

Not a Broadband issue.

4 REPLIES 4
JDPUGH
Newbie
Posts: 1
Registered: ‎17-09-2022

Re: What Happened?

I experienced a similar problem at the same time. My internet has come back but the router after years of service is now picking and choosing which devices it communicates with and provides no wifi. I am typing this while waiting hours for someone to pick up the help line. Very disappointed my loyalty to Plusnet is based on their ability to answer the phone. Yesterday I was told bluntly there was no telephone answering service at that time.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 392
Fixes: 87
Registered: ‎22-01-2018

Re: What Happened?

Hiya Guys, 

 

I'm really sorry you had an issue with your connection, yesterday some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused.

 

Is everything working now? 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Rach1988
Newbie
Posts: 4
Registered: ‎18-09-2022

Re: What Happened?

No it isn't working for me
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 392
Fixes: 87
Registered: ‎22-01-2018

Re: What Happened?

Hiya @Rach1988

 

I'm really sorry for the delay in getting back to you, we are still rather chocka. 

 

I'm sorry you are having an issue with your connection, I know what a hassle this is and the frustrations this causes. 

 

I can see you have been in touch with our support team and we have an engineer due to attend tomorrow. The team will keep you updated here, but let me know how the visit goes.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team