Weird...
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Weird...
19-02-2014 6:11 PM
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Trying to access my router for the first time (582n) . Despite numerous attempts entering 'admin' then the Serial number off the bottom of the router, It just says incorrect name or password. The SN is unambiguous: nothing can be mistaken, one for I etc. And, as I understand it the name 'admin' is uniquely connected with the SN so as long as you don't misspell it you should be home and dry.
Any ideas?
Thanks
Re: Weird...
19-02-2014 6:25 PM
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How long have you had the router
Re: Weird...
19-02-2014 6:29 PM
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Re: Weird...
19-02-2014 6:31 PM
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Re: Weird...
19-02-2014 6:37 PM
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Re: Weird...
19-02-2014 6:54 PM
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Failing that is there any chance the password has been changed at some time. Perhaps performing a factory reset may help:
Quote use a paperclip, pen or pointed object to press into the reset pinhole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again
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Re: Weird...
19-02-2014 7:03 PM
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I'm trying to avoid reset as the installation didn't work when first installed and the BT guy had gone. Sorted out through 'Support ' so tend to ask first and only fiddle if needed.
There are no zeros in the SN.
Re: Weird...
19-02-2014 11:41 PM
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Re: Weird...
20-02-2014 9:37 AM
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Quote from: lucerne Maybe a silky thought, but are you entering the whole password string, including CP, without gaps? I tend to forget the CP element on the odd occasion.
Yep, whole thing without gaps.
Nightmare. I'm going to phone up support and ask for a replacement. Don't reckon much on my chances. They will just think silly mare can't even type in a simple password!
Re: Weird...
20-02-2014 9:40 AM
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Just to clarify, are you typing in:
Username: admin
Password: CPXXXXXXXXX
Re: Weird...
20-02-2014 10:23 AM
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I think the default settings for thomson routers are often admin with a blank password. Probably doesn't apply to you though but worth a try?
I assume you have restarted the router? Occasionally routers to gum up and don't let you log in until they have been turned off and on again and then they let you in.
Good luck
Re: Weird...
20-02-2014 10:31 AM
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It's worth a try anyhow. Goodluck.
Re: Weird...
20-02-2014 5:35 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Weird...
20-02-2014 8:06 PM
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has the OP tried that ? or is it different for plusnet
Re: Weird...
21-02-2014 12:03 AM
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The login can depend on the firmware (but should match the information/label provided).
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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