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Weird help and support page problem - OSX/Chrome

Community Veteran
Posts: 1,125
Thanks: 5
Registered: ‎14-08-2007

Weird help and support page problem - OSX/Chrome

I want to check a ticket status.
Go to member center, log on, click "help and support". Help page opens, but I'm logged off. Click "logon" and put my username/password in. Am sent back to member center (logged in) Click on help and support again, and I'm logged out. Repeat ad-infinitum - cannot get to tickets.
Help
(Incidentally - does not happen on safari)
18 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Weird help and support page problem - OSX/Chrome

Looking at this now.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,125
Thanks: 5
Registered: ‎14-08-2007

Re: Weird help and support page problem - OSX/Chrome

Holy smokin keyboard batman - do you never stop work?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Weird help and support page problem - OSX/Chrome

Nope Cheesy
Service Status on the way and Problem: 81976 raised for investigation.
Chris Pettitt
Cloud Environments Engineer
Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
Fixes: 5
Registered: ‎04-04-2007

Re: Weird help and support page problem - OSX/Chrome

Chris is actually a robot.
Kelly Dorset
Broadband Service Manager
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Weird help and support page problem - OSX/Chrome

@Kelly So must you be a robot also Wink
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Weird help and support page problem - OSX/Chrome

Here's the Service Status: http://usertools.plus.net/status/archive/1404948369.htm
I really am a robot. Kryten they call me Wink
Chris Pettitt
Cloud Environments Engineer
ScottStorey
Aspiring Pro
Posts: 385
Thanks: 86
Fixes: 1
Registered: ‎21-02-2013

Re: Weird help and support page problem - OSX/Chrome

I always assumed he was an extended experiment involving caffeine consumption.
xreyuk
Grafter
Posts: 231
Registered: ‎23-05-2014

Re: Weird help and support page problem - OSX/Chrome

I also had this problem on Chrome today on Windows. So it's a chrome problem, not OSX.
goldenfibre
Pro
Posts: 2,849
Thanks: 87
Fixes: 6
Registered: ‎01-06-2010

Re: Weird help and support page problem - OSX/Chrome

Same problem here. I logged in to check my member account, then check my ticket in support but it asked me to logged in again. Very strange. I thought what wrong with my firefox etc until I see this. Glad I wasn't the only one here.
Community Veteran
Posts: 1,125
Thanks: 5
Registered: ‎14-08-2007

Re: Weird help and support page problem - OSX/Chrome

Still doing it  Roll eyes
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Weird help and support page problem - OSX/Chrome

Yep - we're still working on the fix for this, it's high priority. I'll update you further tomorrow on this.
Chris Pettitt
Cloud Environments Engineer
Moderator
Moderator
Posts: 27,195
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Registered: ‎14-04-2007

Re: Weird help and support page problem - OSX/Chrome

Quote from: Chris
I really am a robot. Kryten they call me Wink

Hi Mr Data

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Weird help and support page problem - OSX/Chrome

Haha!  Grin
Chris Pettitt
Cloud Environments Engineer
goldenfibre
Pro
Posts: 2,849
Thanks: 87
Fixes: 6
Registered: ‎01-06-2010

Re: Weird help and support page problem - OSX/Chrome

Yes it still the same problem, logged in but when went through to help & support question, it auto logged out and have to reenter username / password is rather annoying. Happen on three browsers IE, Chrome & firefox