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Webmail - down for anyone else?

boavon
Grafter
Posts: 131
Thanks: 1
Registered: ‎31-07-2007

Webmail - down for anyone else?

Seemed to go down sometime mid morning on 18th Jan.  No service announcements.
48 REPLIES 48
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Webmail - down for anyone else?

Seems OK here but Colin did mention he has similar problems a second ago. We'll keep our eye on it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

andyrogers
Grafter
Posts: 131
Registered: ‎30-07-2007

Re: Webmail - down for anyone else?

I have been having problems signing onto it aswell from work.
One minute it will go straight in, the next it either timesout or it takes approx 2-3 minutes to signin and display my webmail.
I have been seeing this for around the last 45 mins.
Andy
boavon
Grafter
Posts: 131
Thanks: 1
Registered: ‎31-07-2007

Re: Webmail - down for anyone else?

I was getting the login page but not even that now.  Now going on the road so won't be able to check for quite a few hours.
canford
Grafter
Posts: 164
Registered: ‎01-08-2007

Re: Webmail - down for anyone else?

While preparing for a long trip, I've logged on several times without difficulty this morning.... for what that's worth, if anything!
Laser
Grafter
Posts: 206
Registered: ‎23-09-2007

Re: Webmail - down for anyone else?

Yeah, dodgy and intermittent all morning for me too. (From work, not tried from home.)  Sad
andyrogers
Grafter
Posts: 131
Registered: ‎30-07-2007

Re: Webmail - down for anyone else?

Iam still having issues logging on, I forgot to say earlier that Iam not trying to connect from home, but from another internet provider.
Andy
gofaster
Rising Star
Posts: 369
Thanks: 16
Registered: ‎01-08-2007

Re: Webmail - down for anyone else?

I too have had problems.
Then I discovered that if I used Firefox rather than IE I got through with no trouble at all.
Now the difference between the two browsers is that (here at work) IE goes through a MessageLabs proxy (to save us from anything nasty on the net) whereas Firefox doesn't.
Zaphod
Dabbler
Posts: 21
Registered: ‎14-08-2007

Re: Webmail - down for anyone else?

Yes, I've had several timeouts this morning.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
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Registered: ‎04-04-2007

Re: Webmail - down for anyone else?

I've raised problem 49500 to have this investigated. Please keep the feedback coming if you continue to have problems throughout the day.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

andyrogers
Grafter
Posts: 131
Registered: ‎30-07-2007

Re: Webmail - down for anyone else?

At the moment going through a Finjan firewall to from work, for the same obvious reasons.
I wounder if it is external connectivity, ie Outside PlusNet network.
Some times still go straight through and no problems, then it goes slow, or when Squirrell Mail goes to check for more mail each x minutes, it times out on this on a couple of occaions now.
Andy
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Webmail - down for anyone else?


Yep. I use Firefox and every now and then there are 10-20s period when clicking on CheckMail will not show me my inbox.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Webmail - down for anyone else?

Bob.
Sent you results of tracert from my office to webmail.plus.net if that helps.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Webmail - down for anyone else?

Thanks.
We've run a check on the loadbalancers and only 2 of the 4 servers (webmail01 & 02) are currently in service. We've not found anything to suggest a problem but have enabled a third server to see if that improves things.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

andyrogers
Grafter
Posts: 131
Registered: ‎30-07-2007

Re: Webmail - down for anyone else?

Still having problems, when it connects it connects 1st time without timing out, otherwisw it will not connect to the server and times out.
The 3rd server seems to have helped once conneted, but not much when actually trying to access the logon page  Undecided
Andy