Weather stops internet ...
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Re: Weather stops internet ...
13-09-2019 5:21 PM
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I've gone onto the link now .
Re: Weather stops internet ...
13-09-2019 8:15 PM
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Thanks for getting back to us @Jus
I'll get the open ticket updated shortly with confirmation of the engineers visit
Let us know how you get on after the visit
Re: Weather stops internet ...
24-09-2019 6:44 PM
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I've had an engineer out now and I believe the problem is resolve .
We have had heavy rain and string winds yesterday / today , so if you wouldn't mind doing a report to see if the internet has dropped in the last few day for me please .
If nothing shows the problem has been resolved .
Thank you guys for all the support , you have all been fantastic!!
Also the engineers were brilliant too , if you can forward that onto openreach that I was very impressed with the service.
24-09-2019 8:39 PM - edited 24-09-2019 8:40 PM
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Thanks for the update, @Jus.
For your convenience, I've dropped your connection log (red/green vertical line indicates a drop/reconnect) in below:
After reviewing the connection logs from prior to the visit, I can see a clear and striking improvement but really the proof is in the pudding.
How has your experience been?
Re: Weather stops internet ...
08-10-2019 10:21 PM
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Sorry for the late reply , I believe that the issue had now been resolved and have not had the internet drop out in adverse weather .
Re: Weather stops internet ...
09-10-2019 12:08 PM
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Thanks for letting us know, @Jus
If we can be of further assistance in the future, please do not hesitate to get back in touch.
Kind Regards,
MoR
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