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Warning! PPPoA user/password Ended Early

Chrome
Dabbler
Posts: 12
Thanks: 1
Registered: 11-03-2015

Warning! PPPoA user/password Ended Early

Just a warning to anyone thinking of moving to another ISP.

Moving from Plusnet (today) and although at the moment I still have the same broadband connection I obviously no longer have a Plusnet account so the user/password does not work.

Using BT-Fon to get online! (£6.95/day)

 

Broadband is paid in advance so in my case it expires on 22nd of March, not today. Very nasty of Plusnet to do that.

10 REPLIES
Community Veteran
Posts: 1,498
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Warning! PPPoA user/password Ended Early

Surely that is all down to you and the date you asked your new ISP to start service?

Chrome
Dabbler
Posts: 12
Thanks: 1
Registered: 11-03-2015

Re: Warning! PPPoA user/password Ended Early

There is a nice way of doing it: That is to sustain the ADSL password until after the new service is up. i.e. midnight.

 

I have actually paid for Plusnet Broadband until 22nd March after all.

 

Plusnet are quick to help themselves to my cash if I leave before the end of the term, if only I could do the same to them.

 

Community Veteran
Posts: 1,498
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Warning! PPPoA user/password Ended Early

You can't both ways. If you have instructed your new ISP to take over service today, then PN have to release the line before your new ISP can do the work.

There is always a break in service when you move providers. If you paid up to the 22nd, then you should have asked your new ISP to provide service on that day.

Chrome
Dabbler
Posts: 12
Thanks: 1
Registered: 11-03-2015

Re: Warning! PPPoA user/password Ended Early

That's not how it works. There can be concurrent PPPoA.

 

Plusnet can wait until after the new ISP has taken over to limit the downtime to maybe just 1 hour.

Community Veteran
Posts: 1,498
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Warning! PPPoA user/password Ended Early

Sorry, but you are wrong!

Chrome
Dabbler
Posts: 12
Thanks: 1
Registered: 11-03-2015

Re: Warning! PPPoA user/password Ended Early

Thank you for your detailed rebuttal.

 

There is no need to end the actual Plusnet account access prior to the takeover at the exchange. Thus the total downtime could be mere minutes instead of apparently most of a day.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Warning! PPPoA user/password Ended Early

@Chrome Are you not able to login to the Member Centre at www.plus.net? We usually work out the final bill/close an account on our side after the migration date. It's possible that the migration is just in progress with suppliers.

 

I'll be happy to investigate this further for you tomorrow though.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,663
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Fixes: 162
Registered: 05-04-2007

Re: Warning! PPPoA user/password Ended Early

As transfers are gaining provider led, I'm afraid we have no control of when your new provider takes the service. I've checked and your account on our side is still fully open, so if the line was under our control you'd be able to connect. You'll need to contact your new provider if you're experiencing connection problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Chrome
Dabbler
Posts: 12
Thanks: 1
Registered: 11-03-2015

Re: Warning! PPPoA user/password Ended Early

No, Plusnet closed my PPP account a day early.

Obviously I don't matter now because I'm no longer a customer, it's just annoying.

 

bye

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Warning! PPPoA user/password Ended Early

I too can confirm that your account was still open yesterday. It's been closed as of a few hours ago, as the migration has completed.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff