Wanting to get fibre connected but our area is FTTP
Hi again,
Really appreciating the help from people on here - just wanted to say that 
Yes, I currently have phone and broadband from PN, have done for almost 10 years now, and all from the same address - haven't moved.
As for using my address instead of phone number (good idea) this is the result:
|
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTP Availability Date |
|||||
|---|---|---|---|---|---|---|---|---|---|
| WBC FTTP | Up to 330 | Up to 30 | -- | Available | -- | -- | -- | ||
|
Other Offerings |
Availability Date |
||||||||
| VDSL Multicast | -- | -- | -- | Available | -- | -- | -- | ||
Think you can see my confusion!!
Hi there,
Thanks for reading and replying
I missed the part off about single dwelling etc. Sorry about that..
Here it is:
"Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential OH Feed with no anticipated issues."
@Gandalf - is there anyway that Plusnet can check the state of the property / phone line records here? Seems odd that the addressed based query (on house number) says "yes" but the phone line query says "no".
I believe so. We've sent a request off to BTWholesale to investigate this.
As soon as I hear back I'll post back here.
Hi @Townman,
Thanks for putting in to words what my thoughts are concerning this - there must be a mix-up somewhere with their records. I cannot think of another reason why next door can get full fibre 330Mb, whereas we are just "in scope" if I use the phone number to check. Especially with the cables coming underground from the cabinet (less than 30 metres away from us) to the pole across the road (6 metres away.)
Really appreciate you taking the time to offer a solution/answer. Thank you
Hi @Gandalf,
Thank you once more for chasing this up and letting me know what's going on.
Really do appreciate all the help and advice being offered on here
No problems at all. Just popping back here to let you know I've not forgotten about this. I've just not heard back yet, so I've escalated this and I expect to have a response within 24 hours.
As soon as I know more I'll post back here.
As of about an hour ago, we've received the following response.
FTTP is currently not available for your customer, the area is in scope for a build out to provide FTTP to additional properties but as it is still in planning stage we do not have a completion date
Whilst this doesn't explain why your address shows as ready to order FTTP but not your telephone number, it's possibly a records issue. As the fibre team at Openreach have confirmed it's not ready yet if we try to place an FTTP order at the moment it's likely to either be rejected or hit a delay.
If you'd like to query this further I'd recommend filling out this form and Openreach will get back to you.
I'm sorry that this response isn't what we'd hoped for.
Sorry @Gandalf but that reply from Openreach is pathetic, the OP has been told by an openreach engineer that the FTTP infrastructure is installed and just needs the fibre from the pole to the property. The near neighbour and other properties show it available on the phone number checker. The OP's address, shows FTTP available with the building specific comment on the checker i.e.
"Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential OH Feed with no anticipated issues."
That must mean that the properties in the area have been surveyed with regard to suitability for FTTP and Openreach tell you it's not available and still in planning stage, I don't believe it. You say yourself their response doesn't explain why the address checker shows it available, did you ask them for an explanation? I believe it is a records problem and as usual Openreach are dragging their feet and doing nothing about it.
How about this for an idea - You don't need a telephone line for FTTP so can an order be placed using just the address of the property?
@whyarewewaiting I've had a bit of a rant about the useless reply from Openreach, it's so frustrating when you know you should be able to get FTTP but computer says no. Do you know if any of the neighbours have a working fibre service? There may be new fibre cables running to the houses. It could be possible that the checkers are completely wrong and it is not actually available yet.
You could try posting in the Fibre Broadband section in the Thinkbroadband forum, Mr Saffron (not his real name!) is involved with running the site and has been known to help with this type of problem as he has contacts within Openreach and may be able to get more sensible answers than Gandalf has received. I don't think you will get far with the openreach form, after a long wait you will probably get just the usual fob off.
You also asked if any of my neighbours actually had fibre services.
To the best of my knowledge, at least 2 of them do. They are approx 300-400 metres away from me, supplied from the same exchange and cabinet.
I saw fibre cabling being installed in the underground cavities/spaces, and then being brought to the pole opposite our house. I'm certain that it was installed further down our road too, as they had traffic lights setup for all the underground cable laying at the same time.
And, as you've already read, an Openreach engineer who was subsequently working on our pole for an unrelated reason, said to me that everything was indeed connected up and ready.
As you said, if our near neighbour is "Ultra speed available" according to the online checkers, and from the same pole as us, I too can only surmise that record inaccuracies are to blame.
I'd like to thank everyone who has read or commented on this topic, as it is helping to clarify what is going on, if it is not actually solving the problem - YET.
I will pursue this further and update on here accordingly.
Any more tips or suggestions from anybody are always welcome