Wando5000 Thompson Router problem
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Wando5000 Thompson Router problem
21-09-2011 10:25 AM
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I got connected to plusnet about 7 weeks ago and it seemed to work OK (with wire and also wireless ). Since then things went downhill. When I started a browser and opened a website it would open at the homepage but when I clicked on a link the router would restart (about 4 minutes) and the browser would say 'page not found' But sometimes it would connect.
The last 5 days it simply does not connect (with wire and also wireless ) although it does work on the partners wireless IPAD.
This morning I updated the firmware using the details given on this website. But the problem persists and I cant connect as the router just restarts.
Re: Wando5000 Thompson Router problem
21-09-2011 11:54 AM
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why dont you start your own thread and stop cross posting on other peoples
To be is to do - Kant
do be do be do - Sinatra
Re: Wando5000 Thompson Router problem
21-09-2011 1:41 PM
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We are currently testing firmware that we think will resolve this. Once we know it works we will release it. In the meantime there is a workaround which I believe works...
Control Panel - Network & Internet - Network Connections (may be Network and Sharing Center - Change Adaptor settings) - right click Wireless Network Connection with Intel Centrino - Properties ( not Wireless Properties ) - Configure - Advanced - then select property "802.11 N-mode" select value "Disabled" then OK
Jojo
Re: Wando5000 Thompson Router problem
21-09-2011 6:38 PM
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Re: Wando5000 Thompson Router problem
22-09-2011 1:44 PM
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I did this but the internet connection is still is not working on the laptop although the IPAD is fine.
when i view a list of available wireless connections I can see 3 including the plusnet one. The other 2 belonging to my neighbours show a little symbol with 5 vertical bars / signal strength. But the plusnet one shows a red cross. When i look in 'network connections' the status is 'not connected'.
Re: Wando5000 Thompson Router problem
22-09-2011 3:54 PM
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Quote When i look in 'network connections' the status is 'not connected'.
What happens when you right click and select connect?
Jojo
Re: Wando5000 Thompson Router problem
22-09-2011 5:46 PM
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thanks
Re: Wando5000 Thompson Router problem
23-09-2011 10:41 AM
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Re: Wando5000 Thompson Router problem
23-09-2011 2:31 PM
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Have you tried the router setup guide on our website, here: http://www.plus.net/support/broadband/hardware/thomson-585-setup-guide.shtml ?
If the auto setup isn't working, scroll to the bottom and underneath where it says "I see the Welcome page" there's a link to click for further information. If you click that there's details on how to configure the Thomson manually.
Hope that helps,
Re: Wando5000 Thompson Router problem
23-09-2011 2:59 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: Wando5000 Thompson Router problem
23-09-2011 3:11 PM
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Re: Wando5000 Thompson Router problem
26-09-2011 5:19 PM
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thanks for your help
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