Wando5000 Thompson Router problem

[#1]

Hi. I am having similar problems. I use a Dell inspiron N7110 laptop / windows 7 with a Thomson TG585v8
I got connected to plusnet about 7 weeks ago and it seemed to work OK (with wire and also wireless ). Since then things went downhill. When I started a browser and opened a website it would open at the homepage but when I clicked on a link the router would restart (about 4 minutes) and the browser would say 'page not found' But sometimes it would connect.
The last 5 days it simply does not connect (with wire and also wireless ) although it does work on the partners wireless  IPAD.
This morning I updated the firmware using the details given on this website. But the problem persists and I cant connect as the router just restarts.

[#2]

Wanado5000 I thought i had seen this before 
why dont you start your own thread and stop cross posting on other peoples 

[#3]

HI wando5000,
We are currently testing firmware that we think will resolve this. Once we know it works we will release it. In the meantime there is a workaround which I believe works...
Control Panel - Network & Internet - Network Connections (may be Network and Sharing Center - Change Adaptor settings) - right click Wireless Network Connection with  Intel Centrino - Properties ( not Wireless Properties ) - Configure - Advanced - then select property  "802.11 N-mode" select value "Disabled" then OK
Jojo

[#4]

Posts split of and merged - please don't double post

[#5]

Sorry OldJim
I did this but the internet connection is still is not working on the laptop although the IPAD is fine.
when i view a list of available wireless connections I can see 3 including the plusnet one. The other 2 belonging to my neighbours show a little symbol with 5 vertical bars / signal strength. But the plusnet one shows a red cross. When i look in 'network connections'  the status is 'not connected'.

[#6]

Hi wando5000,

Quote

When i look in 'network connections'  the status is 'not connected'.

What happens when you right click and select connect?
Jojo

[#7]

I wasnt able to connect. I cant remember exactly what happened but will check later when i get back from work and let you know.
thanks

[#8]

Bottom right córner list of connections the plusnet one has a red cross.when i right click  it the 'connect' icon is greyed out. In 'network connections' i can right click and click Connect it brings up the list of connections  in bottom right córner that i mentioned

[#9]

Hi there,
Have you tried the router setup guide on our website, here: http://www.plus.net/support/broadband/hardware/thomson-585-setup-guide.shtml ?
If the auto setup isn't working, scroll to the bottom and underneath where it says "I see the Welcome page" there's a link to click for further information. If you click that there's details on how to configure the Thomson manually.
Hope that helps,

[#10]

The OP said his IPad is "fine". 

[#11]

Is there any chance it could be one of the 3G enabled models?

[#12]

Hi. I have this sorted out . In control panel / manage wireless networks,  I double clicked on 'plusnet wireless 7xxxxxx' and then on the security tab I changed the security type to wpa2-personal and encryption to aes.
thanks for your help