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Waiting.....

NewStu
Grafter
Posts: 48
Registered: ‎12-04-2012

Waiting.....

Hi
Have taken the day off work to meet the Open Reach engineer to rig up by fibre conenction. he has 15 minutes left of scheduled slot and no sign or contact. And Andy Murray will have won before then.
Should I be worriedHuh?Huh
NewStu
7 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Waiting.....

Hi NewStu,
I'm currently chasing this up for you, I'll be back shortly with an update.
Chris
NewStu
Grafter
Posts: 48
Registered: ‎12-04-2012

Re: Waiting.....

Hi Chris
Currently on hold to the provisioning team. And the music has stopped. Wherefor art though, Bonnie Tyler?
NewStu
Grafter
Posts: 48
Registered: ‎12-04-2012

Re: Waiting.....

Update
While Bonnie concluded her song, the Provisioning Team sought answers and found out that the order had been cancelled within OR system. They are rascals like that.
New date being sought and Crhis is on the case. Bonnie's voice will once more be in my ears and all will be well  Cheesy
NewStu
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Waiting.....

Thanks for your time on the phone, just to confirm you have a engineer appointment booked for this Monday 8am-1pm.
Please let me know how it goes and apologies for today's missed appointment.
NewStu
Grafter
Posts: 48
Registered: ‎12-04-2012

Re: Waiting.....

Chris
Thanks for the efforts on my behalf, much appreciated. Will let you know how it goes on Monday.
I need a drink now as cannot get Bonnie out of my head. Or was that Kyllie?
NEwStu
NewStu
Grafter
Posts: 48
Registered: ‎12-04-2012

Re: Waiting.....

Chris
Update news, OR engineer turned up as planned this morning from 0830 and completed installation after them deciding not to attend on Friday. Good news is that speed currently showinh at 33.72Mps download and  and 7.4Mps upload, considerably faster than the predicted 14.5Mps etc. Appreciate that it needs time to settle down.
Happy days, and thanks for your excellent support in rescheduling
Cheers
NewStu
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Waiting.....

Glad to hear that everything's now sorted for you and great to see your speeds higher than your estimate.
If there's anything else please let me know.
Chris