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Waiting to go live
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- Re: Waiting to go live
Waiting to go live
11-05-2013 12:56 PM
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We moved into our new house on April 13th (clearly unlucky for us) and found the home didn't have a phone line connected from the telegraph pole.
Openreach came out on Wednesday, and after a chase from PlusNet on Thursday spent 2 hours on Friday getting the line working, result !
I've now got to wait for Openreach to close their ticket off before the ADSL order can go through. My Draytek Vigor 120 and ADSL Nation Faceplate are desperate to start getting traffic flowing !
Is there any way to push through ADSL activation? Currently having to tether to the internet via my iPhone which doesn't make doing an OU degree online particularly easy. Would be great if anyone could pull some strings on this please !!
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Re: Waiting to go live
13-05-2013 9:58 AM
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Hi conanius,
Sorry to see the delay you've experienced. We're chasing this up to try and get the ticket closed for you so we can place your broadband order, we'll keep you updated.
Chris
Sorry to see the delay you've experienced. We're chasing this up to try and get the ticket closed for you so we can place your broadband order, we'll keep you updated.
Chris
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Re: Waiting to go live
13-05-2013 10:54 PM
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Thanks for the reply Chris.
I called up at 2pm today and got this chased through. One of your colleagues Jamie let me know the order would be submitted tonight as that the line checks would be finished today but my online order statement still shows this as ongoing.
Have I got an order doomed to delays ?! 😞
I called up at 2pm today and got this chased through. One of your colleagues Jamie let me know the order would be submitted tonight as that the line checks would be finished today but my online order statement still shows this as ongoing.
Have I got an order doomed to delays ?! 😞
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Re: Waiting to go live
14-05-2013 10:52 AM
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Re: Waiting to go live
15-05-2013 8:59 PM
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Thanks Adam,
everything is sat ready to go, how often are orders completed early, the 21st is AAAAAAAAAAAAAAAAGES away
everything is sat ready to go, how often are orders completed early, the 21st is AAAAAAAAAAAAAAAAGES away
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Re: Waiting to go live
16-05-2013 10:28 AM
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If any orders are to complete early it's normally a day at the most, unfortunately there's no way for us to activate this any sooner.
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