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Wait times for tech support.

miker1156
Newbie
Posts: 8
Registered: ‎07-10-2013

Wait times for tech support.

I came to PlusNet mostly because of BT India and their lack of any ability to help.
I noticed when I rang about an order cock-up that the wait times were around 30mins to get through.
When I finally did get through I queried these times and the guy at the other end said there were an anomaly - normally its much quicker than that.
Well, I have a problem at the moment with my fibre but yet again the wait times are "about 30 minutes".
It seems that I am stuck - get through to BT who cant do anything not on their script or just wait forever for PlusNet....................

Am I being unlucky here - or was I lied to?
Mike
[Just in case someone is watching - my Fibre problem is that April 2012 I was getting > 72mbps. Now its 54mbps. I would like someone to check this.]
2 REPLIES
JamesM
Grafter
Posts: 1,103
Registered: ‎24-06-2009

Re: Wait times for tech support.

Here you go miker1156, it looks like the time waiting depends what time of day it is .
http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats
miker1156
Newbie
Posts: 8
Registered: ‎07-10-2013

Re: Wait times for tech support.

THANKS!!
I will set my alarm! Cheesy