WOW how slow can it get ?

[#1]

My  d/loads have been very slow for sometime so ihave just done a speed test,.....
Grateful that someone wil take a look at plusnet end and correct please.

[#2]

Good Morning dennisb66,
I've just checked your account and have also run some tests. It appears that there may be a fault causing the drop in speeds here. Could you please visit https://faults.plus.net to log the fault with us. I have added some supporting notes to your account for when we come to deal with this for you.

[#3]

Will do ,thanks Adam.

[#4]

Fault test carried out and it appears they cannot resolve my problem, D/Load speed still very slow.... 
Where do we go from here Adam ?

[#5]

Still no change to my D/load speed   

[#6]

Your profile on our side is at 0.5Mb and BTs estimate is the same, it looks like your profile has been up and down over the past few weeks but dropped at the start of March (around the 2nd). Have you added anything to the line, and are the speeds still the same with the router in the master socket and all other line items removed?
Also when the router's in there, does the sync speed increase? I'm not sure what speeds you're showing as actually being connected at.

[#7]

Hi Matt. my router is connected to the master socket ,nothing has changed for a couple of years.My present router connections are....System Up Time 19:19:59
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 18167 23521 0 82 241 19:18:19
LAN 10M/100M 220 0 0 0 0 19:19:55
WLAN 11M/54M 22730 19781 0 252 85 19:19:46

ADSL Link Downstream Upstream
Connection Speed 1664 kbps 448 kbps
Line Attenuation 55 db 15.5 db
Noise Margin 12 db 20 db

Last 4Date Download Speed Upload Speed 
Today 13:17 466 kbps (58.3kB/s) 377 kbps (47.1kB/s) Share
Today 09:47 468 kbps (58.5kB/s) 377 kbps (47.1kB/s) Share
Today 09:46 462 kbps (57.8kB/s) 379 kbps (47.4kB/s) Share
Sunday 18:47 467 kbps (58.4kB/s) 377 kbps (47.1kB/s) Share
Sunday 18:42 467 kbps (58.4kB/s) 377 kbps (47.1kB/s) Share
Sunday 18:41 465 kbps (58.1kB/s) 376 kbps (47kB/s) Share
Dec 2, 17:48 1602 kbps (200kB/s) 379 kbps (47.4kB/s) Share
Dec 2, 17:48 1604 kbps (201kB/s) 379 kbps (47.4kB/s) Share
mnths history...
Not sure if this helps Matt. I only noticed how slow my D/load speed was when i went on to P2P.
Surely the profile showing at plusnet and BT should be around 2Mb

[#8]

BT test resulFAQ

Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
427 Kbps
 
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 427 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1664 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps


ts......

[#9]

dennisb66,
I've just had a look at your fault ticket and have run a couple of tests for you. It looks like the BT profile is currently 1250kbps on the downstream so I have changed the profile on our side to match that. Please tests again and let us know how you get on.

[#10]

Thanks Adam,some improvement...
But still well below past results.....[url=http://www.mybroadbandspeed.co.uk][/url

[#11]

Hi again dennisb66,
Glad to see there has been some improvement here but if you have had speeds over 2mb in the past it would seem that your connection's synchronisation speed has dropped somewhat. This can be due to a fault but is commonly caused by internal factors such as other equipment connected to the line. I have sent a ticket to you on your account with some suggestions for you so we can get this issue diagnosed and dealt with.

[#12]

Sorry to hijack your thread, but seeing the improvement you got, can you take a look at my thread please Adam:
http://community.plus.net/forum/index.php/topic,84711.0.html

[#13]

Adam I have added a comment to my question requesting update.

[#14]

Thanks Paul and Adam for investigating my drop in speed.However having located a fault and increasing my speed by approx.1meg  up to 1.6 meg I am still 25% below my usual speed. Not entirely satisfactory from my position.
You have quoted the following details......
A breakdown of BT's acceptable speeds is as follows:-
For a line speed of 512kbps, a minimum of 100kbps is acceptable.
For a line speed of 1Mb, a minimum of 200kbps is acceptable.
For a line speed of 2Mb to 8MB, a minimum of 400kbps is acceptable.

This might be acceptable to BT, but certainly not acceptable to your customer who is handing over the cash.

[Moderator's note by Dick (Strat) Link fixed.

[#15]

dick:green Link fixed.