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WBC ADSL2+ available in my area now

Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

WBC ADSL2+ available in my area now

My exchange appears to have been upgraded prior to HSB (via a new cabinet for our village).
BT Wholesale website shows "available now" at up to 17mbps etc.
Screenshot attached.
How do I go about getting PN to upgrade my connection?
TIA
19 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,614
Thanks: 530
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Registered: 01-01-2012

Re: WBC ADSL2+ available in my area now

I'll get a order placed for you shortly.
[edit]
Order placed and should complete next Thursday
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: WBC ADSL2+ available in my area now

Fantastic service, Matthew!
Many thanks.
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: WBC ADSL2+ available in my area now

Moderator
Moderator
Posts: 18,694
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Registered: 11-01-2008

Re: WBC ADSL2+ available in my area now

you'd need to ring the customer options team and find out..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: WBC ADSL2+ available in my area now

This morning speed has halved!
Down - 3.44mbps (usually c.6.6 this time of day)
Up - 0.3
Have I been capped?

Edit @ 14.47 - now 6.66.
Community Gaffer
Community Gaffer
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Re: WBC ADSL2+ available in my area now

Nothing has changed and the order is still due for tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: WBC ADSL2+ available in my area now

Thanks, Chris.
I'll give it another 24 hours and recheck speeds on Friday.
Plusnet Help Team
Plusnet Help Team
Posts: 5,614
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: WBC ADSL2+ available in my area now

The orders are complete and I've just updated your profile so you should be seeing better speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: WBC ADSL2+ available in my area now

Nope.
Still 6.58.
Plusnet Help Team
Plusnet Help Team
Posts: 5,614
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Fixes: 203
Registered: 01-01-2012

Re: WBC ADSL2+ available in my area now

Can you try again in a few minutes?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: WBC ADSL2+ available in my area now

Will do.
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: WBC ADSL2+ available in my area now

18.82!!!
Many thanks; let's hope it stays that way.
chrisaram
Newbie
Posts: 1
Registered: 13-09-2015

Re: WBC ADSL2+ available in my area now

My area now has fast broadband too, when will my speeds improve?
Superuser
Superuser
Posts: 9,765
Thanks: 1,150
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Registered: 06-04-2007

Re: WBC ADSL2+ available in my area now

It will be necessary for Plusnet to place an order to move your service from the current 20CN to 21CN to get the higher speeds. CRT staff who will be here again tomorrow will hopefully pick this up. Alternatively you could contact Chat help or call in.
David