Vodafone Suresignal
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- Re: Vodafone Suresignal
Vodafone Suresignal
07-09-2012 9:57 AM
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Re: Vodafone Suresignal
07-09-2012 11:02 AM
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edit: do you have a Fibre or a normal ADSL connection ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Suresignal
07-09-2012 4:38 PM
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I have received my Sure Signal in the post today.....I have a Technicolour router (TG582n)......Is there a step by step definitive guide anywhere of things I need to do to my router? I stumbled over a post by Chris Pettit with great screen shots.....but I am led to beleive that this guide is incorrect?
@Mister W - I have read the thread you have linked to......but I am blown away by it all !
@philothefish - Any joy with yours?
KR's
Alex
Re: Vodafone Suresignal
07-09-2012 5:22 PM
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No joy so far I'm afraid Alex7127. Vodafone tell me I need a static IP address and plusnet tell me that I need to upgrade to a different package (at cost!) to get that. To be honest so far the whole thing has been an absolute nightmare, I've spent hours on the phone and net trying to sort it - only changed to vodafone to get a 'better' network - ha!
I'm going to try and telnet into the router again now....
Re: Vodafone Suresignal
07-09-2012 5:35 PM
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Reading through other posts what is DMZ?
PS MisterW I am on normal broadband not fibre.
Re: Vodafone Suresignal
07-09-2012 5:36 PM
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I do hope you get yours sorted. Perhaps someone will come up with adefinitiveve' guide/list of things to do to the TG582n (In my case).
Baffled!
KR's
Alex
Re: Vodafone Suresignal
07-09-2012 5:51 PM
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Quote Reading through other posts what is DMZ?
Explained here http://en.wikipedia.org/wiki/DMZ_%28computing%29 , it basically allows ALL incoming ( unsolicited ) traffic to go to the device in the DMZ.
You shouldn't need to do that.
Can you also remove any port forwarding that you did originally, as again, that shouldn't be needed.
Quote When I telnet into the router and enter the command prompts it just says 'failed to unbind conn' or something similar - still not working.
It probably means that the connection is already unbound.
Can you try the command 'connection bindlist' ( without the quotes ) and post the results please.
Should be something like this
Quote {admin}=>connection bindlist
Application Proto Portrange Flags
IP6TO4 6to4
PPTP tcp 1723
ESP esp
SIP udp 5060 snooping: enabled translate-predict: enabled
CU/SeeMe udp 7648
RAUDIO(PNA) tcp 7070
RTSP tcp 554
ILS tcp 389
ILS tcp 1002
H323 tcp 1720
IRC tcp 6660-6669
FTP tcp 21
JABBER tcp 5222
JABBER tcp 15222
DHCP udp 67
CONE(UDP) udp 69
CONE(UDP) udp 88
CONE(UDP) udp 3074
CONE(UDP) udp 3478-3479
IKE udp 500
{admin}=>
Quote PS MisterW I am on normal broadband not fibre.
That's good because I've seen some problems with pppoe connections as used on Fibre.
Post back with the results from the connection bindlist and we'll take it from there...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Suresignal
07-09-2012 6:22 PM
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It needs to be OFF or LOW, if you have to change it then you need to disconnect & reconnect your Broadband connection for it to take effect.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Suresignal
07-09-2012 6:40 PM
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It does take approx 12 hours for the signal to work after being connected for the first time.
Hope this helps
Quote from: alex7127 Hmmmmm
I have received my Sure Signal in the post today.....I have a Technicolour router (TG582n)......Is there a step by step definitive guide anywhere of things I need to do to my router? I stumbled over a post by Chris Pettit with great screen shots.....but I am led to beleive that this guide is incorrect?
@Mister W - I have read the thread you have linked to......but I am blown away by it all !
@philothefish - Any joy with yours?
KR's
Alex
Re: Vodafone Suresignal
07-09-2012 8:11 PM
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Plug the Sure Signal into a free port on your router (I use port 4)
Register the Sure Signal device at http://online.vodafone.co.uk
Wait a few hours for the Sure Signal to configure itself.
Done.
Waiting for Orange to supply the unlock code for my Lumia though, that takes forever
Re: Vodafone Suresignal
08-09-2012 2:07 AM
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Initially I had major problems with it not working for the first 3 days then suddenly without doing anything to the router it started to work and has worked ever since both on dynamic and now on a static ip address. Initially it was ADSL now on fibre and still no problems.
In other words don't believe a word voda tell you. It can take up to 3 days, maybe longer over a weekend as mine was if I recall.
Switching it on and off, changing ports etc will not speed up the registering, in fact it will probably take longer. Just leave it a couple of days, if not registered by then start shouting at someone.
HTH
Gerry.
Re: Vodafone Suresignal
09-09-2012 5:08 PM
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------------------------------------------------------------------------
{admin}=>connection bindlist
Application Proto Portrange Flags
CONE(UDP) udp 69
DHCP udp 67
GAME(UDP) udp 27010-27011
JABBER tcp 15222
JABBER tcp 5222
FTP tcp 21
IRC tcp 6660-6669
H323 tcp 1720
ILS tcp 1002
ILS tcp 389
RTSP tcp 554
RAUDIO(PNA) tcp 7070
CU/SeeMe udp 7648
SIP udp 5060 SIP_ALG:E RTP_predict_for_term_SIP_ALG:E
IKE udp 500
ESP esp 0
PPTP tcp 1723
IP6TO4 6to4 0
{admin}=>
Spoke to vodafone again, they said try the box in a neighbour's router - still no joy there - called back today and they said they would exchange the SS but not in stock so will have to wait a few days!! Wondering whether to try Gerry's suggestion of leaving the thing on for those few days to see if it sorts itself out.
Thanks for everyone's help so far
Re: Vodafone Suresignal
10-09-2012 7:14 AM
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Gonna leave it for a few days as suggested to see if it sorts itself out before doing anything.
VF sent me an e-mail and text to my phone directly after I registered the SS to say it was registered and ready to go......
KR's
Alex
Re: Vodafone Suresignal
10-09-2012 7:55 AM
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I may be wrong, perhaps there is a problem with your unit but it seems like the exact scenario as mine was.
Personally, I believe someone at Voda manually inputs the details as I recall spending half the weekend on the phone to VF only to be told eventually that no one was available from that dept until Monday. Surprisingly on Monday afternoon it started working.
Good luck with yours and I hope it works soon.
Gerry.
Re: Vodafone Suresignal
10-09-2012 8:13 AM
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Well from you bindlist both PPTP and IKE are still bound to their application helpers
so I'm at a loss to understand why the connection unbind isn't working.
Quote IKE udp 500
PPTP tcp 1723
AFAIK the SS tries to establish a VPN to the Vodafone servers using the IPSec protocol. A few people have reported that they were unable to establisn VPN's using IPSec with the TG582n. In these cases unbining the IKE ( key exchange protocol for IPSec ) helper casued the VPN to function perfectly. Against that, other people on this thread ( and others ) say the SS works fine if you just leave it...
So, you could either try the 'connection unbind IKE' OR just leave it for a while. If neither work then I guess its a duff SS and it won't be the first one!. Really they need some better diagnostics to establish exactly what's going on...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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