Vodafone Suresignal and Home Hub 5
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Vodafone Suresignal and Home Hub 5
30-07-2014 3:16 PM
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Just wondered if anyone else on here had any experience with Vodafone Sure Signals and the BT Home Hub 5.
I managed to get a Home Hub 5 and was well chuffed, Gigabit LAN, WiFi was a lot faster and it was one less box generating heat! That was until I tried to get my Suresignal V2 working with it. Vodafone blame the Router, BT blame the ISP and little old me is stuck trying to find some reasonable source of information. I have setup port forwarding and locked the IP address and enabled VPN Port Clamping and still it doesn't want to connect. As soon as I switch back to the Openreach Modem and Technicolor TG582 and reset the Sure Signal, BOOM working..... Lets just say I'm a little disappointed. To be fair I wouldn't mind so much if I wasn't totally reliant on the suresignal for mobile coverage, but there we are.
Anyway, as I said, anyone who can offer any advice, that doesn't involve buying yet another router I would be grateful.
Thanks in advance!
Re: Vodafone Suresignal and Home Hub 5
30-07-2014 4:02 PM
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Ex-Broadband Service Manager
Re: Vodafone Suresignal and Home Hub 5
30-07-2014 4:12 PM
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Re: Vodafone Suresignal and Home Hub 5
30-07-2014 5:50 PM
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Given that your SS works with the TG582n it obviously isn't the SS. None of the port forwarding SHOULD be necessary , as I understand it the SS makes a VPN connection and just about every router supports VPN pass through OOTB. Is the HH5 local network a different subnet to the TG582's 192.168.1.x ? it shoudn't make any difference but if its not on that subnet then changing it may be worth a try...
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Re: Vodafone Suresignal and Home Hub 5
30-07-2014 6:11 PM
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Re: Vodafone Suresignal and Home Hub 5
08-08-2014 11:11 PM
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in response to Kelly's post, it didn't work.... Thanks anyway. I am going to speak to Vodafone tomorrow to see if they have an alternate solution. There are murmurings that the Sure Signal 2 may be the issue and that the Sure Signal 3 is 'more compatible'.... Can't say I am holding my breath.... Failing that, does anyone know where I can get a Draytek 2860n plus without having to sell my body (to science obviously) as unfortunately my budget got put into redundant storage/media server (I thought I got a good deal on a router heh, hindsight).....
Cheers!
Re: Vodafone Suresignal and Home Hub 5
09-08-2014 12:28 PM
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Re: Vodafone Suresignal and Home Hub 5
11-08-2014 4:25 PM
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The MTU setting appears to be a fixed parameter (There aren't a lot of configurable options it appears). So I can't be sure what it is set to, I will try and carry out further testing.... I have been to-and-fro with Vodafone and they seem to think the Router is the issue, but can't tell me what to do to resolve it. Some have said that the Sure Signal 3 doesn't appear to suffer the same issues, but will need to try and get hold of one to test this theory.
Thanks for the ideas!
Re: Vodafone Suresignal and Home Hub 5
11-08-2014 5:14 PM
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Edit: I know this defeats the object of your using the HH5 BUT have you tried it connected via Ethernet to the BT modem. That might give a better clue as to what the problem with the HH5 may be...
Also, looking further at some of the posts regarding VPN and the HH5, there is some suggestion that it's Parental controls function might be implicated. Have you tried disabling it ?
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Re: Vodafone Suresignal and Home Hub 5
12-08-2014 12:19 PM
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I quite agree that there seems to be a lot of 'washing-of-hands' going on at both BT and Vodafone. BT really offer no support for their equipment unless they supply the connection, which to be frank is a bit S#!T. With the Home Hub itself there is no need for the Modem so that's been packed away. However the older Technicolor 582n and BT-O Modem worked OK..... As for the parental controls, heh, what are parental controls. I have disabled Them, the smart setup and anything else they refer to as a 'feature' LOL
Basically it just has Port Forwarding and port clamping for VPN on port 500..... That's about it.
I think the biggest issue is down to packet size, as there are some log entries that show packet rejection over a certain size. But I can ping out at whatever size I like, which is odd.
Re: Vodafone Suresignal and Home Hub 5
12-08-2014 12:35 PM
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From what I can see on The BT forums, they don't offer much support even if they do supply the connection! ::).They seem to be saying VPN isn't supported on a residential connection.
Quote BT really offer no support for their equipment unless they supply the connection, which to be frank is a bit S#!T
That's my thoughts too, from what I can see it's probably down to the MTU in the HH5.
Quote I think the biggest issue is down to packet size,
I found this https://forum.pfsense.org/index.php?topic=34387.0 which makes interesting reading.
That is odd, are you saying that a ping above 1460 works without requiring fragmentation ?
Quote But I can ping out at whatever size I like, which is odd.
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Re: Vodafone Suresignal and Home Hub 5
12-08-2014 8:31 PM
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As for VPN connections I have a VPN to my office that works, admittedly it isn't IPSec, thats just out of laziness and convenience tho!
Just reading that post you linked to.... Much data! Will need time to digest it all I think!
Re: Vodafone Suresignal and Home Hub 5
13-08-2014 7:54 AM
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That sounds better, well not really better, but what you would expect with an MTU of 1492 at the router. That post seems to provide evidence that it is down to fragmentation, or more exactly that the Vodafone servers refuse to negotiate fragmentation.
Quote and it was more in-line with the 1460 bit figure I expected and fragmenting anything above that
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Re: Vodafone Suresignal and Home Hub 5
13-08-2014 1:24 PM
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I love technology, I do!
Thanks
Re: Vodafone Suresignal and Home Hub 5
13-08-2014 3:26 PM
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