Vodafone SureSignal no longer working?
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- Re: Vodafone SureSignal no longer working?
Vodafone SureSignal no longer working?
25-11-2014 7:45 PM
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"Check that your Sure Signal has been assigned an internal IP address by your router.
The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.
For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.
If your router or network configuration doesn't allow DHCP, you'll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal."
I have NO idea where to begin, any help appreciated!
Re: Does Technicolor TG582n support DHCP?
25-11-2014 8:50 PM
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The answer to the question is yes it does support DHCP as standard.
I'll just see if I can find you a direct link to login to the TG582n and check the information.
Re: Does Technicolor TG582n support DHCP?
25-11-2014 8:58 PM
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When you've logged in you should see the page showing your Home network with all the devices connected of which your Sure Signal device should be one.
Re: Does Technicolor TG582n support DHCP?
26-11-2014 10:10 AM
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Unknown-b0-46-fc-9a-00-83
Information
Status: Inactive
Type: Generic Device
Connected To: ethport4 (Ethernet)
Addressing
Physical Address: b0:46:fc:9a:00:83
IP Address Assignment: Unknown
IP Address: 0.0.0.0
Connection Sharing
There is no game or service assigned to this device.
I had rebooted the SureSignal and plugged it into Ethernet 4. Do I need to enable DHCP to allow the router to assign an IP address to the SureSignal automatically or if Status is "inactive" is my SureSignal not working? Sorry about all the questions, thank you for your help and btw it feels like I am talking in a foreign language!
Re: Does Technicolor TG582n support DHCP?
26-11-2014 10:48 AM
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It should give an IP address for the device something like 192.168.1.65 the last 2 digits may be different depending on what other devices you have.
Edit: If you have a spare ethernet cable, try that as well, in case the cable is iffy for some reason.
Re: Does Technicolor TG582n support DHCP?
26-11-2014 2:17 PM
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Unknown-b0-46-fc-9a-00-83
Information
Status: Active
Type: Generic Device
Connected To: ethport1 (Ethernet)
Addressing
Physical Address: b0:46:fc:9a:00:83
IP Address Assignment: DHCP
IP Address: 192.168.1.73
Always use the same IP address: No
DHCP Lease Time: 0 days, 23:58:42
Connection Sharing
There is no game or service assigned to this device.
Looks like a great improvement as Status is active and it has an IP address but the last bit of the Vodafone email reads:
"Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you've got a complicated network setup, or a complex router, you may need to enter these settings manually.
Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.
DSL Protocols
You will need to confirm that the broadband connection is using the PPPoA (Point-to-Point Protocol over ATM ) rather than PPPoE (Point-to-Point Protocol over Ethernet) as the sure signal will only currently work with PPPoA. You will need to speak to your ISP to confirm the protocol, alternatively you can check your ISP's website.
Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26
Ports and Protocols:
Port Number
8 TCP UDP Unassigned
50 TCP UDP Remote Mail Checking Protocol
53 TCP UDP Domain Name System (DNS)
67 UDP Bootstrap Protocol (BOOTP) Server; also used by Dynamic Host Configuration Protocol (DHCP RX)
68 UDP Bootstrap Protocol (BOOTP) Client; also used by Dynamic Host Configuration Protocol (DHCP TX)
123 UDP Network Time Protocol (NTP)-used for time synchronization
500 UDP Internet Security Association and Key Management Protocol (ISAKMP)
1723 TCP UDP Microsoft Point-to-Point Tunnelling Protocol (PPTP)
4500 UDP IPSec NAT Traversal
33434 - 33445 UDP Traceroute for IP location check and bandwidth estimation
Check your MTU settings.
Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you'll need to look for it.
Change the value of the MTU size to 1464.
Log out of the router, this will usually result in a reboot.
Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191
Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol)."
I feel like I am asking you to do rocket science but you have been so helpful so far I am just crossing my fingers that this is mostly guff!
Re: Does Technicolor TG582n support DHCP?
26-11-2014 3:37 PM
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If it worked before it doesn't need that I'm thinking. Has it worked before on this 582n?
Anyway, I doubt I can help further, it needs someone who knows about Vodafone Sure Signal setup. Go to your first post (soon) and click Modify at the top of it and edit the Title.
Remove DHCP and put in Vodafone Sure Signal, that should attract some attention from those that know.
Re: Does Technicolor TG582n support DHCP?
26-11-2014 3:38 PM
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Re: Vodafone SureSignal no longer working?
26-11-2014 3:48 PM
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Hi fairygodmother00,
Basically you shouldn't need to do any of that configuration that VF suggest. The TG582n does support UPnP and should do it all automatically.
Now that the SS has got an IP address, I would suggest leaving it connected for a while and see if it sorts itself out, they often do!.
If after an hour or so it hasn't decided to work, can you post back with the status of the lights on it ?
Also, an answer to AO's question
would be useful.
Quote Has it worked before on this 582n?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone SureSignal no longer working?
26-11-2014 4:32 PM
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When I used O2 (same router) there was the occasional complaint in the forum about a Sure Signal not working, invariably the next day there would be a post saying it's started working again. These thing's do seem to be troublesome and take a long time to get up and running.
A couple of thing which may be worth while
1) in the routers network settings for the SS, tick "always use the same IP address"
2) If after 24 hours, it's still not working I would try Vodafone's suggestion of changing the MTU setting. I haven't heard this one before, but as the SS apparently uses a VPN connection that suggestion does make sense. Shout up if it come to this and you need help.
Re: Vodafone SureSignal no longer working?
26-11-2014 5:42 PM
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The only light on is the red bar on the right hand side, which is just power, I think. Intermittently the far left icon lights up (a picture of circle with an arrow going around it, internet?) but not for long. It glows on and off for a while and then gives up (I know the feeling).
npr, amazingly I managed to notice a "configure" option and tick "always use the same IP address"
Re: Vodafone SureSignal no longer working?
26-11-2014 7:01 PM
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My guess is that it's a SS problem, I've seen similar reports in the past. The forwarding of ports is not necessary, as to changing the MTU, well the VF forum suggests 1500 so I think they're just plucking numbers out of the air.
I'd go with NPR's suggestion first and leave it for 24 hrs.
We'll see how it is tomorrow..
In the meantime you might want to check the vf forum thread here http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Light-one-on-light-two-flashing/td-p/495774/page...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone SureSignal no longer working?
26-11-2014 8:15 PM
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Quote from: MisterW
In the meantime you might want to check the vf forum thread here http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Light-one-on-light-two-flashing/td-p/495774/page...
In that thread suport are asking users to do a tracert to IP 212.183.133.177.
It fails for the users who've tried the tracert and it fails here.
Doesn't give me much confidence.........
Re: Vodafone SureSignal no longer working?
26-11-2014 8:48 PM
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Just going to read the forum thread for homework, ta muchly for all your work, it is VERY much appreciated
Re: Vodafone SureSignal no longer working?
27-11-2014 8:28 AM
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Had you discussed whatever the situation was, with them before this email?
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