Vodafone Sure Signal
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- Re: Vodafone Sure Signal
Vodafone Sure Signal
24-05-2012 10:24 AM
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am very new to this.
My Vodafone Sure Signal (SS) is not working with my Plus Net Broadband / Technicolor TG582n router.
I have tried to configure / set up port forwarding as per previous post, but still no joy.
All seems to point toward need to set up as a new game / device, remove fire wall, create a static IP address using the MAC from the SS, something to do with DMZ and DHCP?
Don't understand where / how.......can anyone give me clear (like you are talking to someone with no idea what you are saying) step by step instructions as to how to confgure this from the point of logging into the router through to having the SS working please?
Re: Vodafone Sure Signal
24-05-2012 10:51 AM
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Basically you need to telnet into the router to access the CLI and issue some commands to allow VPN support.
Quote This 'command line stuff' is usually done by 'telnet', first you need to make sure this command is enabled in your version of Windows, for Vista and Windows 7 you'll liely need to go into the control panel then into 'programs and features' then select 'turn windows features on or off' and look for and enable 'Telnet Client'.
Once you've done this you'll need a command prompt (search for 'cmd.exe' if you can't find it).
From there, type in 'Telnet 192.168.1.254' (at this point I'm assuming the router IP address is the same as other TG routers), you'll then need to enter the router's login name and password. At his point you are talking directly to the router's 'command line interface' and the relevant commands from MisterW can be entered.
once you've gained access to the CLI then input the commands as detailed on the thread I linked to
Quote connection unbind application PPTP port 1723
connection unbind application IKE
saveall
That should sort it hopefully.
If you have any queries then post back.
Actually could you post back anyway and let us know if the SS works ok after the changes.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal
24-05-2012 11:44 AM
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Re: Vodafone Sure Signal
24-05-2012 11:58 AM
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Re: Vodafone Sure Signal
25-05-2012 10:10 AM
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Re: Vodafone Sure Signal
25-05-2012 10:34 AM
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I'm just looking at the SS troubleshooting guide , but while I'm doing that, a couple of questions ...
I assume you're new to PlusNet.
Has the SS worked previously with a different ISP/Router ? if so what model router was it ?
Is your PlusNet firewall set to High ? it needs to be OFF or LOW see here https://portal.plus.net/my.html?action=firewall ( you'll need to login with your plusnet username/password )
NB if you have to change the firewall setting then you will need to disconnect/reconnect your broadband connection for the new setting to take effect.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal
25-05-2012 11:06 AM
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Lets see if that makes any difference...
Edit I just re-read the whole thread again and noticed this
can you make sure that any port forwarding you did previously is removed. The SS should really be able to setup any forwarding it needs using UPnP.
Quote I have tried to configure / set up port forwarding as per previous post, but still no joy.
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Re: Vodafone Sure Signal
25-05-2012 11:38 AM
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Re: Vodafone Sure Signal
25-05-2012 11:42 AM
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Re: Vodafone Sure Signal
25-05-2012 11:58 AM
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I've also just noticed this
in this link http://www.notsosuresignal.com/sure-signal/diagnostics/sure-signal-solid-power-light-and-slowly-flas... regarding SS troubleshooting.
Quote It can also occur if the Vodafone service is not able to properly geo-locate the IP address from which you’re connecting. Vodafone’s GSM license agreement requires that it only operates within territories for which its license is valid. This is the mechanism that stops (or should stop ;o) you taking your Sure Signal abroad and routing your mobile traffic back to the Vodafone UK network over the Internet.
Now PlusNet have recently added a 'new' range of IP addresses we know gives problems with IPlayer which doesn't believe they are in the UK
Quote It's a recognised problem where you're assigned an IP address from one of our new ranges (37.152.xxx.xxx). Disconnect/reconnect until you're assigned an IP outside of this range and you should find that you no longer encounter the problem. We're doing what we can to have the problematic IPs recognised as being from the UK.
See check what public IP address you've got , if its a 37.152.xxx.xxx then a disconnect/reconnect until you get a different one might be worth a try
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Re: Vodafone Sure Signal
25-05-2012 1:01 PM
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This link should possibly work, hopefully. My own suresignal device arrived today and I thought I'd registered it but hadn't, I skipped adding the numbers and just registered, now waiting to see if it works (I've stuck it into the DMZ but will work backwards if it works).
Re: Vodafone Sure Signal
25-05-2012 1:40 PM
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BTW Do you have a PlusNet TG582n router ? be interested to hear if your SS works.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal
25-05-2012 2:04 PM
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Register device on Vodafones website
Plug device into port 3 on the router (only one it would fit in, my Ethernet cables have big sockets)
Use the telnet instructions given above
Put the device into DMZ (optional, may not be required but it's what I did)
Vodaphone then configure the device to work with your primary mobile phone number, the white circle light will flash a while then become solid when it's complete (voda will text you when it's set up correctly).
I then disabled DMZ and the device is still working (full 3G bars). PN's firewall is set to Off. UPNP is on.
Re: Vodafone Sure Signal
25-05-2012 2:51 PM
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Quote Use the telnet instructions given above
That's what I suspected you would need to do. AFAIK the SS establishes a VPN connection to Vodafone, not sure whether its PPTP or IPSEC. We know from other threads that the TG582n as supplied has VPN support disabled for some reason and that the telnet commands will enable VPN connections to be made.
At least we know now that with UPnP ( which should be enabled by default ) on the TG582 that the SS is able to forward any ports it needs.
BTW did you have to disable Extended Security ?
Oh! and what range is your IP in ? ( don't post the complete IP just the first 2 numbers will do )
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Re: Vodafone Sure Signal
25-05-2012 3:02 PM
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My IP range is 81.174.x.x, it is a UK based one.
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