Vodafone Sure Signal V3
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- Re: Vodafone Sure Signal V3
Vodafone Sure Signal V3
16-12-2012 4:19 PM
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I'm now on my second Vodafone Sure Signal V3 and neither of them have worked. I am on the Plus Net Vodafone @ home contract using a Netgear DGN2200V3 wireless router.
I have given the VSS (Vodafone sure signal) a static internal IP & Vodafone have asked me to port forward the following TCP UDP ports 8, 50, 123, 500, 4500 & 1723 which I have done on my router. But I can’t get Plusnet to do the same for me.
Vodafone insist that the problem is Plusnets, but having talked with the Plusnet technical support they say they are unable to open or forward the ports. I have tried via the members area of the plusnet web site to change my firewall settings but it constantly says that It’s not available due to technical problems and to try again in a few minutes.
Plusnet technical support inform me that I can’t change my firewall settings due to being on the V@H contract which seems rubbish.
Does anyone have any idea as to how I can get around this as Plusnet advised me this was the place to come!
Thanks in advance…
Re: Vodafone Sure Signal V3
16-12-2012 4:29 PM
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We've seen a few people have problems with the SS and usually they are sorted by just leaving it connected and waiting... it can take a few hours ( even a day ! ) for it to sort itself out.
You shouldn't need any port forwarding the SS will sort it out using uPnP which I'm pretty sure the DGN2200 supports.
As to the PlusNet firewall, I'm not sure how that is affected by a V@H contract. Normal PlusNet users can view and set the firewall on the members portal at https://portal.plus.net/my.html?action=firewall.
Do V@H users not have access to the members portal ?
If you can get to the firewall settings then ensure it is OFF or LOW ( if you have to change it then you will need to disconnect and reconnect your ppp connection for it to take effect ).
Then remove any port forwarding and reset and plug in the SS and leave it for a while.
Hope that helps, post back with any questions
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal V3
16-12-2012 4:37 PM
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Thanks for the swift response. The SS has now been left for over two weeks and I am now on my second one so you can understand my frustration.
I seem unable to access the firewall section of the members area and have no idea why, I just get the same error each time saying "We were unable to complete your requested action. This may be the result of a temporary fault.
Please try again in a few minutes."
I might check the uPnP settings on the router see if anything there seems amiss!
Thanks again.
Re: Vodafone Sure Signal V3
16-12-2012 4:46 PM
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There is a PlusNet Digital Care team ( separate from the CSC ) whose job it is to monitor these forums. They are, quite often, more knowledgeable than the CSC on 'out of the ordinary' situations but unfortunately don't work weekends.
If you can hang on until tomorrow I'm sure one of them will spot this post and advise on the Firewall access for V@H accounts ?
In the meantime I'd certainly give it a try removing all port forwarding and see if the SS can sort itself out.
There is a good site here http://www.notsosuresignal.com/sure-signal/diagnostics/ about diagnosing connection problems with the SS.
Edit: If you post the status of the lights on the SS then that might give some clue as to the problem.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal V3
18-12-2012 11:34 AM
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There's no firewall component for v@h customers, so all ports are open - we aren't blocking any to my knowledge.
Have you run checks and found they're definitely blocked at our side of things?
ETA: If you haven't, please can you try http://www.canyouseeme.org/ to see if the relevant ports are open?
Re: Vodafone Sure Signal V3
18-12-2012 11:45 AM
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These SS things seem to either work first time or be very troublesome. At least we know now it shouldn't be any PlusNet firewall that's causing the problem.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal V3
18-12-2012 9:26 PM
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I've tried the ports on the site you gave me and get the message:
"Error: I could not see your service on 46.208.63.92 on port (500)
Reason: Connection timed out"
I assume that means it's closed. I've tried it on other port check sites and get similar results or get told it's closed/blocked.
I can't understand what is blocking the following TCP UDP ports: 8, 50, 123, 500, 4500 & 1723
Unless I have configured my router incorrectly (which I don't think I have) I can only think that the problem is with Vodafone.
I've given the SS a ststic IP.
I've forwarded the required ports to that IP.
I've put that IP in the DMZ.
I've even turned off all my firewalls Windows and Zone alarm to double check. although by rights the PC configuration shouldn't make any difference to the SS.
Something somewhere is blocking it but I don't know what.
Any help or advice would be greatly appreciated
Re: Vodafone Sure Signal V3
19-12-2012 8:24 AM
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Correct, the PC configuration will have absolutely no effect.
Quote I've even turned off all my firewalls Windows and Zone alarm to double check. although by rights the PC configuration shouldn't make any difference to the SS.
It doesn't necessarily mean they are closed, just that nothing is listening on those ports. That may well be the case, even if the SS was working.
Quote "Error: I could not see your service on 46.208.63.92 on port (500)
Reason: Connection timed out"
I assume that means it's closed. I've tried it on other port check sites and get similar results or get told it's closed/blocked.
I can't understand what is blocking the following TCP UDP ports: 8, 50, 123, 500, 4500 & 1723
Since we have established from Matt that there is no PlusNet firewall active for V@H customers, can I suggest that we start again from scratch...
remove all port forwarding and DMZ configuration from the router ( maybe even do a factory reset? )
Then plug in the SS and record the status of the lights as described on the notsosuresignal site.
Post those back on here and I'll try and help to understand where its failing.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal V3
19-12-2012 9:39 AM
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I've attatched a gratuitous picture of the router / WAP and three box!
Re: Vodafone Sure Signal V3
20-12-2012 8:23 PM
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Thanks for the responses.
MisterW - sound advice but I am a little reluctant to do a factory reset on the router. I do backup my settings on there, but I feel that is a last resort albeit one that I'm getting close to.
Ben - thanks for the information and especially the photo. I had never thought of wall mounting the router and my mind is now buzzing with ideas! Especially as it sits on a side board and doesn't really look right.
I am going to explore some other avenues via vodafone and will come back to you.
Thanks again guys.
Re: Vodafone Sure Signal V3
21-12-2012 9:04 AM
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Re: Vodafone Sure Signal V3
21-12-2012 12:06 PM
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I fully appreciate there must be a good reason for having them, I just dont understand or see what it is. Can someone please educate me?
To clarify, I dont like mobile phones anyway. I carry one for emergencys when I dont forget to charge it, so im not genned-up on their features!
Re: Vodafone Sure Signal V3
21-12-2012 12:15 PM
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Reason for use:-
Say for instance you have a company mobile, you sometimes work at home, but the network coverage is poor. You may not wish to use your home landline phone for company business especially if its customer support related. The suresignal device enables the mobile to work as normal, no need to use the landline.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Vodafone Sure Signal V3
21-12-2012 12:32 PM
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Thank you. Yes, why would you want to pay for work calls? I knew there would be a use for it I had not thought of.
Re: Vodafone Sure Signal V3
21-12-2012 12:43 PM
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