VoIP phone stopped working
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VoIP phone stopped working
14-11-2015 2:52 PM
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My firewall is standard on the router and set to off on Plusnet side and didn't change anything in settings in several months.
The same thing happened to my colleague who is also on plusnet.
Is something changed in the bigger network to block outgoing UDP/RTP?
Re: VoIP phone stopped working
14-11-2015 5:12 PM
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https://community.plus.net/forum/index.php?topic=140832.0
Re: VoIP phone stopped working
14-11-2015 5:55 PM
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Have you tried a router disconnect/connect to see if it works when you are on a different gateway?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VoIP phone stopped working
15-11-2015 1:17 AM
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I am not using plusnet voip, I have a remote worker phone that I connect to companys pbx and has been working fine for years till now.
I do find it strange that UDP/RTP traffic from my internal network is getting blocked.
For the ones that use VoIP as well, which client do you use?
Re: VoIP phone stopped working
15-11-2015 9:25 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VoIP phone stopped working
15-11-2015 10:48 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: VoIP phone stopped working
16-11-2015 8:38 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: VoIP phone stopped working
17-11-2015 1:04 PM
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Re: VoIP phone stopped working
17-11-2015 1:09 PM
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It turns out that when we disable SRTP, it starts working. So, no speech (the phone doesn't send data to the server) is dependent on SRTP and it started happening on Friday for me.
At least, now I have a workaround that is not ideal - no security...
Re: VoIP phone stopped working
17-11-2015 6:13 PM
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I really wonder what happened. Since the version of the switch in the office didn't change, the only other explanations is plusnet (people with different providers didn't experience SRTP issues).
Big thank you to everybody!
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