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Visual Radius - Possible to view

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Hooked
Posts: 5
Registered: ‎07-11-2011

Visual Radius - Possible to view

Pretty much as the topic says, are we able to view our own visual radius anywhere, or is this staff only access?
Currently have a stability issue, and I'm looking for a way to see the timeline of my disconnects.
Cheers
5 REPLIES
Community Veteran
Posts: 36,657
Thanks: 257
Fixes: 18
Registered: ‎15-06-2007

Re: Visual Radius - Possible to view

It is staff only access
Hooked
Posts: 5
Registered: ‎07-11-2011

Re: Visual Radius - Possible to view

Shame, But thanks for the rapid reply Smiley Now just to wait for the support staff to reply to the ticket (Do you know if they work 24 hours, or is support shut at 6pm?)
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Visual Radius - Possible to view

Theres people working tickets 24/7, but it depends how busy the call centre is...
If theres people on the phone all night, they do less tickets, for example.
Also its worth noting that its just a generic frontline team working nights, rather than the specific teams (like networks, faults, etc..) if i remember rightly.
Regards
Hooked
Posts: 5
Registered: ‎07-11-2011

Re: Visual Radius - Possible to view

Ok, thanks again for the quick reply Smiley
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Visual Radius - Possible to view

Hi Wannabeuk,
There were a lot of disconnections yesterday, but seemed to go steady from about 9pm. Did you make any changes, or are you aware of what any of these disconections could have been down to?
Jojo Smiley