View my usage still broken?
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- View my usage still broken?
17-03-2017 3:02 PM
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Hi, is there still a problem with "view my usage".
I have not had a problem until my month changed over on 10th March, and now I can see no usage.
I find this very useful as I am on a 10gb limit so check it fairly often.
Thanks for any help.
Fixed! Go to the fix.
Re: View my usage still broken?
17-03-2017 3:15 PM
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17-03-2017 4:43 PM
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Hi @plustrev,
Although I believe there is still a problem displaying usage, this should only affect customers on unlimited usage packages, so I believe the problem on yours isn't the same.
It looks like you connection has been up for quite some time. Could you try disconnecting the router for a little while as this usually fixes the usage not recording on capped accounts.
I hope this helps.
Re: View my usage still broken?
18-03-2017 8:32 AM
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Mine hasn't worked reliably for some long time. Tried over the last few days but nothing reported!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: View my usage still broken?
19-03-2017 6:30 AM
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Followed HarryB's advice and view my usage now working. Thanks to all.
Re: View my usage still broken?
19-03-2017 9:54 PM
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If there's anything further/else we can help with please feel free to get back in touch.
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