cancel
Showing results for 
Search instead for 
Did you mean: 

View my usage still broken?

FIXED
plustrev
Grafter
Posts: 49
Thanks: 1
Registered: 04-03-2009

View my usage still broken?

Hi, is there still a problem with "view my usage".

I have not had a problem until my month changed over on 10th March, and now I can see no usage.

I find this very useful as I am on a 10gb limit so check it fairly often.

Thanks for any help.

5 REPLIES
jab1
All Star
Posts: 1,912
Thanks: 425
Fixes: 6
Registered: 24-02-2012

Re: View my usage still broken?

As you are still on a limited package, it SHOULD show for you.

@Chris or any PN staff?

John
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: View my usage still broken?

Fix

Hi @plustrev,

 

Although I believe there is still a problem displaying usage, this should only affect customers on unlimited usage packages, so I believe the problem on yours isn't the same.

 

It looks like you connection has been up for quite some time. Could you try disconnecting the router for a little while as this usually fixes the usage not recording on capped accounts.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Superuser
Superuser
Posts: 3,187
Thanks: 1,616
Fixes: 11
Registered: 10-04-2007

Re: View my usage still broken?

Mine hasn't worked reliably for some long time.  Tried over the last few days but nothing reported!

plustrev
Grafter
Posts: 49
Thanks: 1
Registered: 04-03-2009

Re: View my usage still broken?

Followed HarryB's advice and view my usage now working. Thanks to all.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: View my usage still broken?

Fantastic news, thanks for letting us know.

If there's anything further/else we can help with please feel free to get back in touch.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff