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View My Broadband Usage - sorry, there's nothing to show...

Dalesman
Grafter
Posts: 28
Thanks: 2
Registered: 19-09-2014

View My Broadband Usage - sorry, there's nothing to show...

This seems to be permanently broken?  Last time I called the Helpdesk (couple of months ago) I was told it was being fixed.  We recently discovered very high usage, apparently due to an IP camera being hacked.  It would be nice to be able to keep an eye on our usage to see if I have succeeded in blocked the intrusion now.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: View My Broadband Usage - sorry, there's nothing to show...

I'm sorry to hear you're unable to view your usage. For unlimited usage accounts, we've taken it offline and I'm not able to tell you when it'll be restored I'm afraid.


Apologies that this is causing you inconvenience. If you would like I can manually generate daily or hourly usage data, let me know your username & the day(s), and I'll pop it into a ticket on your account.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Dalesman
Grafter
Posts: 28
Thanks: 2
Registered: 19-09-2014

Re: View My Broadband Usage - sorry, there's nothing to show...

Thanks for the reply.  I guess it's not very often that anyone needs to check their usage if they have an unlimited account!  I'll send you a direct message with user details.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: View My Broadband Usage - sorry, there's nothing to show...

Thank you for your private message.

 

I've left a ticket on your account with the usage data. Apologies for the formatting, it doesn't paint a pretty picture like the usage meter you used to be able to view on your Member Centre.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support