View My Broadband Usage - not working once again

[#1]

@HarryB Think you've missed the very important word 'not' out of your last post.

[#2]

Well, I'm sorry to report HarryB that despite re-booting my Router, I'm still confronted with the Page Message 'There's nothing to show at the moment'.

Any other suggestions?

[#3]

It can take a few hours to update, so it may just not have updated yet.

Give me a nudge if it hasn't appeared later this evening and I'll ask around a few colleagues tomorrow for any further advice.

[#4]

Will do HarryB

[#5]

Is there a significant price difference between having a download limit and being on an 'unlimited product'?  If not, why not upgrade those on these old plans to an unlimited one.  They have obviously been with PN for some time so perhaps giving them unlimited downloads for the first year at their current price might be a nice gesture.

[#6]

Hello again HarryB

Sad to report, 7 Hours after re-booting the Router, still no joy I'm afraid.

Continue to be confronted with the Webpage Message:

Sorry, there's nothing to show at the moment.

[#7]

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@Jonpe wrote:

Is there a significant price difference between having a download limit and being on an 'unlimited product'?  If not, why not upgrade those on these old plans to an unlimited one. 

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An emminently sensible proposal.  Many of the legacy products had download limits whilst the monthly cost remained at the original high (by today's standard) value so removing the upload cap will cost Plusnet very little in revenue terms.  There is a case that Plusnet will lose the income from the excess usage charges - but this needs to be offset against the complexity of managing the plethora of legacy accounts with the aging Finance system.

I've recently gone through this process for a relative and upgrading from a legacy 2 Gig capped product to a current unlimited package reduced the monthly charge by about 50%. 

[#8]

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@Panglossian wrote:

Sad to report, 7 Hours after re-booting the Router, still no joy I'm afraid.

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Sorry to hear that

I've flagged this up with the relevant people and added your account details to the list we're investigating (Problem ID: 95330)

[#9]

@Panglossian Thanks for finding the time to speak to me today, I'm glad we were able to come to an agreement about how to proceed.

Should you require any further help or support feel free to tag me

[#10]

@JonoH

Nope, I reported this by phone weeks ago and this is still not fixed - I see 'sorry, nothing to show...' - on a 10G product which I can no longer manage.

[#11]

Hi @disfroot it looks like up until yesterday your connection had been up for around 44 days, however as it disconnected yesterday and still doesn't seem to be showing usage, I've also added your account to the problem ID mentioned in my previous response.

[#12]

@HarryB thanks for that - look forward to the fix !

[#13]

OK. I've just had an email saying that I am approaching my 10GB limit for the month. The reason is that I have not been able to manage it without the information. The agent could tell me exactly how much data I had used every day this month so why can't that information be made available for us. I'm sure you want to get rid those of us who are on a "cheaper" metered product but this really isn't the way. Can we have our View My Usage Back. What actually is the problem?

[#14]

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@StayinAlive wrote:

I'm sure you want to get rid those of us who are on a "cheaper" metered product but this really isn't the way.

I can assure you that the problem with viewing usage on accounts is nothing to do with wanting to get rid of those on 'cheaper' packages. For the most part our newer packages are actually cheaper than the usage limited products if you have phone with us and they're certainly not cheaper if you go over the usage.

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@StayinAlive wrote:

Can we have our View My Usage Back.

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I believe I added your account to the problem ID at the same time when I added disfroots's account, as @JonoH had mentioned it to me.

I'm afraid at this time I wouldn't be able to put a timescale on a fix for this. Apologies for any inconvenience it's causing.

[#15]

Can anyone please explain how I navigate the maze of twisty passageways that is the Plusnet Help system ? I'm trying to raise a support ticket asking what my current broadband usage is, but it just dumps me back to the usage page that doesn't work. The 'Wizard' only allows me to ask questions on completely irrelevant topics, so that is no help.

I don't want to speak to a person - because I want to avoid the time-wasting overhead of going through 'security' if I ring the 0800 number.

A direct link to the 'raise a ticket' option please ! or at least a map of the maze...