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Video Streaming stuttering/ buffering

Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Video Streaming stuttering/ buffering

I am on Unlimited package on Copper and have good Sync Speed at 10.21Mbps on Fast connection.
Since migrating to PlusNet from BT, I have been unable to watch any streamed Video from the BBC iPlayer. The Video stutters and stops for up to 15 seconds making it impossible to watch.  Cry
Is this a known issue? Is it because of Traffic Management?
6 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Video Streaming stuttering/ buffering

not a known issue and not traffic management.
post your router stats and speed test from http://speedtest.btwholesale.com/
do these from a wired connection and not wifi.
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Video Streaming stuttering/ buffering

When the buffering happens is there any other internet activity going on on the same or any other connected device?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 11,914
Thanks: 3,280
Fixes: 22
Registered: 22-08-2007

Re: Video Streaming stuttering/ buffering

Is the viewing device wireless or wire connected to the router?
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Video Streaming stuttering/ buffering

Hi Guys, I have been out all day so started doing some checks at around 21:45 tonight. Some surprises:
I Tried my Youview box on BBC iPlayer on a BBc1 Programme and it was running perfectly. The YouView Box is connected by Ethernet cable. Smiley
I then tried my Raspberry Pi connected by Ethernet cable and it ran the same programme as the Youview box perfectly well,  Smiley
Buoyed by this success, I switched the Raspberry Pi to WiFi and to my surprise, it is working perfectly!  Huh Smiley
I cannot explain what has changed. I haven't even re-booted the Router so the best I can do is to keep using it and report my findings.
Thanks to chenks76, jelv and Townman for your helpful suggestions.
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Video Streaming stuttering/ buffering

Probably wifi issue, rebooting probably just changed the auto channel selection. Any streaming devices I have are all over ethernet/power line adapters to avoid wifi issues.
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Video Streaming stuttering/ buffering

That doesn't explain why the streaming to the YouView box was also stuttering since that is always connected by Ethernet cable.
I will test your hypothesis by fixing the Wireless channel and see if it improves. However, it is now streaming perfectly so I can't test it.
I suspect that it may be caused by local congestion or load balancing on the PlusNet pipes. It is a long time since I have been with PlusNet so I don't know if this is still an issue.