Video Streaming stuttering/ buffering

Wheel_nut · ‎03-08-2007

I am on Unlimited package on Copper and have good Sync Speed at 10.21Mbps on Fast connection.
Since migrating to PlusNet from BT, I have been unable to watch any streamed Video from the BBC iPlayer. The Video stutters and stops for up to 15 seconds making it impossible to watch.

Is this a known issue? Is it because of Traffic Management?

chenks76 · ‎24-10-2013

not a known issue and not traffic management.
post your router stats and speed test from http://speedtest.btwholesale.com/
do these from a wired connection and not wifi.

jelv · ‎10-04-2007

When the buffering happens is there any other internet activity going on on the same or any other connected device?

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

Townman · ‎22-08-2007

Is the viewing device wireless or wire connected to the router?

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Wheel_nut · ‎03-08-2007

Hi Guys, I have been out all day so started doing some checks at around 21:45 tonight. Some surprises:
I Tried my Youview box on BBC iPlayer on a BBc1 Programme and it was running perfectly. The YouView Box is connected by Ethernet cable.

I then tried my Raspberry Pi connected by Ethernet cable and it ran the same programme as the Youview box perfectly well,

Buoyed by this success, I switched the Raspberry Pi to WiFi and to my surprise, it is working perfectly!

I cannot explain what has changed. I haven't even re-booted the Router so the best I can do is to keep using it and report my findings.
Thanks to chenks76, jelv and Townman for your helpful suggestions.

All4One · ‎17-03-2013

Probably wifi issue, rebooting probably just changed the auto channel selection. Any streaming devices I have are all over ethernet/power line adapters to avoid wifi issues.

Wheel_nut · ‎03-08-2007

That doesn't explain why the streaming to the YouView box was also stuttering since that is always connected by Ethernet cable.
I will test your hypothesis by fixing the Wireless channel and see if it improves. However, it is now streaming perfectly so I can't test it.
I suspect that it may be caused by local congestion or load balancing on the PlusNet pipes. It is a long time since I have been with PlusNet so I don't know if this is still an issue.