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Very strange problem...

tension83
Grafter
Posts: 38
Registered: 28-10-2013

Very strange problem...

I have PlusNet fibre.  Connection apparently dropped this morning. Reset all networking equipment,  connection works again, but drops after about 5 minutes. 
When connection drops I noticed I am still able to ping plus.net, and Google on 8.8.8.8 but everything else returns 'destination host unreachable'. VDSL sync never drops out and the line is fine.
Can go to plus.net, but no other web pages.
My account is not in arrears.
Can anyone help?
5 REPLIES
tension83
Grafter
Posts: 38
Registered: 28-10-2013

Re: Very strange problem...

Spoke to billing and tech support several times today.
They said everything looks fine as far as they can see...
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Very strange problem...

I've had a quick look over and there's definitely something wrong.
Let me poke a few things here and there and as soon as I'm done I'll drop a reply on here
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tension83
Grafter
Posts: 38
Registered: 28-10-2013

Re: Very strange problem...

Thanks very much!!
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Very strange problem...

Right poking has been done and this should resolve your issue
If you log into your router and disconnect then reconnect the connection or reboot the router you should be okay.
Do let us know if you're still having issues
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tension83
Grafter
Posts: 38
Registered: 28-10-2013

Re: Very strange problem...

Legendary.  Thanks very much mate!!