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Very slow upload

rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Very slow upload

When running speed test, usually getting okay download speeds but very slow, sometimes zero, upload speed. Can't even stream video.
10 REPLIES
Shep41
Aspiring Pro
Posts: 154
Thanks: 46
Fixes: 1
Registered: 31-05-2017

Re: Very slow upload

Can you give us a bit more information.
What are your router stats showing?
This can be accessed on the plusnet hub one by typing 192.168.1.1
Shep41
Aspiring Pro
Posts: 154
Thanks: 46
Fixes: 1
Registered: 31-05-2017

Re: Very slow upload

Can you give us a bit more information.
What fibre package are you on as this can make a big difference to upload speeds
There are 2 packages available at the moment a 40/2 package and 80/20
Browni
Aspiring Hero
Posts: 2,249
Thanks: 766
Fixes: 45
Registered: 02-03-2016

Re: Very slow upload

The Hub One's default IP Address is 192.168.1.254
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Shep41
Aspiring Pro
Posts: 154
Thanks: 46
Fixes: 1
Registered: 31-05-2017

Re: Very slow upload

Whoops. My mistake..... I only aim to be 100% perfect 99% of the time 😂. It's been a long nightshift
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Very slow upload

Can you let us know if you're still having the same issues please? Unfortunately the router doesn't seem connected at the moment so I'm unable to test the line.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Re: Very slow upload

Hi, sorry but we had an electrical fault this morning and so unplugged every appliance including the router. Will turn back on this evening and get back to you.
rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Re: Very slow upload

Hi that's my modem back on. Upload is the same. Sometimes giving zero upload for half of the test (several seconds) then jumps up a bit. I think this is what is causing the problem with streaming. Web browsing etc is slow once something is clicked on. Getting 12 Mbps download and about 1.2 upload.
Moderator
Moderator
Posts: 18,100
Thanks: 2,640
Fixes: 193
Registered: 06-04-2007

Re: Very slow upload

Moderator's note:

Duplicate post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Very slow upload

Hi that's my modem back on. Upload is the same. Sometimes giving zero upload for half of the test (several seconds) then jumps up a bit. I think this is what is causing the problem with streaming. Web browsing etc is slow once something is clicked on. Getting 12 Mbps download and about 1.2 upload.

Our tests aren't showing any problems. Your upstream speed of 1.2mbps looks right on target for your connection.

However, since you've advised it's fluctuating, are you using a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Re: Very slow upload

Using wireless but testing near the router with strong signal.