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Very slow upload

rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Very slow upload

When running speed test, usually getting okay download speeds but very slow, sometimes zero, upload speed. Can't even stream video.
10 REPLIES
Shep41
Rising Star
Posts: 63
Thanks: 12
Registered: 31-05-2017

Re: Very slow upload

Can you give us a bit more information.
What are your router stats showing?
This can be accessed on the plusnet hub one by typing 192.168.1.1
Shep41
Rising Star
Posts: 63
Thanks: 12
Registered: 31-05-2017

Re: Very slow upload

Can you give us a bit more information.
What fibre package are you on as this can make a big difference to upload speeds
There are 2 packages available at the moment a 40/2 package and 80/20
Browni
Seasoned Champion
Posts: 1,522
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Very slow upload

The Hub One's default IP Address is 192.168.1.254
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Shep41
Rising Star
Posts: 63
Thanks: 12
Registered: 31-05-2017

Re: Very slow upload

Whoops. My mistake..... I only aim to be 100% perfect 99% of the time 😂. It's been a long nightshift
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Very slow upload

Can you let us know if you're still having the same issues please? Unfortunately the router doesn't seem connected at the moment so I'm unable to test the line.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Re: Very slow upload

Hi, sorry but we had an electrical fault this morning and so unplugged every appliance including the router. Will turn back on this evening and get back to you.
rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Re: Very slow upload

Hi that's my modem back on. Upload is the same. Sometimes giving zero upload for half of the test (several seconds) then jumps up a bit. I think this is what is causing the problem with streaming. Web browsing etc is slow once something is clicked on. Getting 12 Mbps download and about 1.2 upload.
Moderator
Moderator
Posts: 16,566
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Registered: 06-04-2007

Re: Very slow upload

Moderator's note:

Duplicate post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Very slow upload

Hi that's my modem back on. Upload is the same. Sometimes giving zero upload for half of the test (several seconds) then jumps up a bit. I think this is what is causing the problem with streaming. Web browsing etc is slow once something is clicked on. Getting 12 Mbps download and about 1.2 upload.

Our tests aren't showing any problems. Your upstream speed of 1.2mbps looks right on target for your connection.

However, since you've advised it's fluctuating, are you using a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rmacaulay1979
Hooked
Posts: 5
Registered: 18-09-2017

Re: Very slow upload

Using wireless but testing near the router with strong signal.