Very slow upload speeds - Technicolor TG582n
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Very slow upload speeds - Technicolor TG582n
Very slow upload speeds - Technicolor TG582n
23-07-2014 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Am having some issues with upload speeds, I'm not sure what could be causing them all of a sudden. I think I've provided the right info below but if not then please let me know and I'll post what I can find.
I have a Technicolor TG582n Router.
Any advice is hugely welcome
Uptime: 14 days, 1:59:22
Data Transferred (Sent/Received) [GB/GB]: 8,28 / 157,25
Remember Password: Yes
IP Address: <snip>
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
Link Information
Uptime: 19 days, 4:52:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 22.143
Data Transferred (Sent/Received) [GB/GB]: 1,30 / 1,99
jim:green IP address removed mod:end
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is that speed test wireless or wired
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How do I get the upload uncapped? Do I need to switch plans? Or is it just something the staff can do?
jim:quote
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please do the test wired as there were some problems with the Plusnet router with upload speeds on wireless a while ago
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regarding staff picking it up - it should happen today but if not I will flag it up tomorrow
Can you advise the firmware on your router - information here http://192.168.1.254/cgi/b/info/?be=0&l0=1&l1=0 but please don't post the serial number of the router
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Product Name: TG582n
Software Release: 8.4.4.J
Software Variant: BV
Boot Loader Version: 1.0.5
Product Code: 3701603B
Board Name: DANT-T
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would suggest updating the firmware on the router http://products.plus-payh.co.uk/firmware/ assuming that you have the one without a usb port
However if you don't have a Windows PC it will need to be done remotely by Plusnet
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What sort of upload speeds would you expect once it's been uncapped? That minimal upload speed is eaten up as soon as one of my flatmates is uploading photos and videos to Facebook!
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 2:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However even with that uploading a video will kill it without some sort of QoS on the router and the Plusnet one doesn't offer that as far as I am aware
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 2:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've placed the order for you and that should complete overnight tonight.
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just to follow on from the work that Chris did for you, I've arranged for a firmware update to be pushed to your router remotely so this may drop your connection for a few minutes, There's nothing to worry about, this is just the router installing the new firmware and rebooting. Your router will then reconnect naturally and you should then be up to date!
Please allow the router to do this of it's own accord to avoid any issues
Re: Very slow upload speeds - Technicolor TG582n
23-07-2014 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for organising this.
I'm afraid to say, however, that my flatmate came and switched the router off and on again when he noticed internet activity had ceased (!!) and I fear the upgrade did not complete. If you are able to try again I will ensure this doesn't happen this time around!
Many thanks
Re: Very slow upload speeds - Technicolor TG582n
24-07-2014 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is being pushed at around 4pm today. Please ensure that the router isn't switched off at any time.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Very slow upload speeds - Technicolor TG582n