Recently moved house, a new line was installed by Openreach on the second attempt (they ended up having to fix an underground cable) 13 days ago. Since then the download speeds have varied between 1 and 11Mbps, but usually around 9 or 10. The problem is the upload speed, which varies between zero and 0.05Mbps. So obviously something is seriously wrong. I'm using the same equipment as I used at my previous address, apart from a new rj11 cable. The router is plugged directly into the master socket. A quiet line test reveals no noise. The numbers I'm posting below don't mean much to me but perhaps someone can make some sense of it, I'd be grateful.
Product Name: TG585 v8 Software Release: 220.127.116.11
DSL Connection Link Information Uptime: 3 days, 21:36:39 DSL Type: G.992.5 annex A Maximum Bandwidth (Up/Down) [kbps/kbps]: 64 / 10,624 Bandwidth (Up/Down) [kbps/kbps]: 60 / 11,768 Data Transferred (Sent/Received) [MB/GB]: 502.92 / 7.20 Output Power (Up/Down) [dBm]: 10.5 / 20.0 Line Attenuation (Up/Down) [dB]: 38.5 / 51.5 SN Margin (Up/Down) [dB]: 7.0 / 2.5 Vendor ID (Local/Remote): TMMB / IFTN Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 23,754 / 0 FEC Errors (Up/Down): 912,000 / 579,917,075 CRC Errors (Up/Down): 66,684 / 849,867 HEC Errors (Up/Down): 442,499,090 / 1,694,035
1. Best Effort Test: Download Speed 9.39 Mbps
0 Mbps 21 Mbps Max Achievable Speed Download speed achieved during the test was - 9.39 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 10.32 Mbps 2. Upstream Test: Upload Speed 0.03 Mbps
0 Mbps 0.83 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.03Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.