cancel
Showing results for 
Search instead for 
Did you mean: 

Very slow upload speed

tjjames
Newbie
Posts: 1
Registered: ‎05-11-2015

Very slow upload speed

Recently moved house, a new line was installed by Openreach on the second attempt (they ended up having to fix an underground cable) 13 days ago. Since then the download speeds have varied between 1 and 11Mbps, but usually around 9 or 10. The problem is the upload speed, which varies between zero and 0.05Mbps. So obviously something is seriously wrong.
I'm using the same equipment as I used at my previous address, apart from a new rj11 cable. The router is plugged directly into the master socket. A quiet line test reveals no noise. The numbers I'm posting below don't mean much to me but perhaps someone can make some sense of it, I'd be grateful.

Product Name: TG585 v8
Software Release: 8.2.7.8

DSL Connection
Link Information
Uptime: 3 days, 21:36:39
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 64 / 10,624
Bandwidth (Up/Down) [kbps/kbps]: 60 / 11,768
Data Transferred (Sent/Received) [MB/GB]: 502.92 / 7.20
Output Power (Up/Down) [dBm]: 10.5 / 20.0
Line Attenuation (Up/Down) [dB]: 38.5 / 51.5
SN Margin (Up/Down) [dB]: 7.0 / 2.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 23,754 / 0
FEC Errors (Up/Down): 912,000 / 579,917,075
CRC Errors (Up/Down): 66,684 / 849,867
HEC Errors (Up/Down): 442,499,090 / 1,694,035


1. Best Effort Test:
Download  Speed
9.39 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speed achieved during the test was - 9.39 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.32 Mbps
2. Upstream Test:
Upload Speed
0.03 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.


Thanks,
Tom
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Very slow upload speed

Looking at the line it's likely to need an engineers appointment, can you run through the faults checker at https://faults.plus.net so we can get that tested and raised.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff