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Very slow upload speed - or am I expecting too much?

cpcjones
Newbie
Posts: 2
Registered: 03-11-2013

Very slow upload speed - or am I expecting too much?

I have no idea whether my upload speed (around 30kbytes/sec transferring a dropbox file) is acceptable or rubbish, seems pretty slow to me! Here is the data from my router, speedtest etc:
Router data:
Bandwidth (Up/Down) [kbps/kbps]: 443 / 10,647
Data Transferred (Sent/Received) [MB/MB]: 3.35 / 26.11
Output Power (Up/Down) [dBm]: 12.4 / 0.0
Line Attenuation (Up/Down) [dB]: 17.0 / 34.0
SN Margin (Up/Down) [dB]: 29.9 / 6.0
BT speedtest
1. Best Effort Test:  -provides background information.
Download  Speed
6.28 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.28 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.39 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.08 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.08Mbps
Upstream Rate IP profile on your line is - 0.45 Mbps
Current line speed:
7.9 Mb
7 REPLIES
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Very slow upload speed - or am I expecting too much?

Your upload is currently capped at 448kbps. You need to ask for it to be uncapped.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
burrowsp
Grafter
Posts: 44
Registered: 01-11-2013

Re: Very slow upload speed - or am I expecting too much?

Hi cpcjones,
I agree with jelv that your upload speed is capped, as I am in an identical situation, having move to Plusnet Broadband Unlimited last Monday.
I have raised a ticket to get the upload cap removed (76502007). However, that was 80+ hours ago and the ticket has not been responded to as yet. You may get a better response time to any ticket you raise after the weekend.
cpcjones
Newbie
Posts: 2
Registered: 03-11-2013

Re: Very slow upload speed - or am I expecting too much?

Thank you both, I will raise a ticket with plusnet tomorrow morning!
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Very slow upload speed - or am I expecting too much?

Raise the ticket straight away - there's no point in delaying.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
burrowsp
Grafter
Posts: 44
Registered: 01-11-2013

Re: Very slow upload speed - or am I expecting too much?

96+ hours now and my ticket (76502007) is still awaiting being picked up.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Very slow upload speed - or am I expecting too much?

@cpcjones, your order's been placed and should complete tomorrow.
@burrowsp, I believe Adam's picked up one of your other posts on this issue and addressed it already.
burrowsp
Grafter
Posts: 44
Registered: 01-11-2013

Re: Very slow upload speed - or am I expecting too much?

Many thanks Matt. Adam has indeed picked this up and it's expected to be implemented tomorrow.