Very slow speeds.
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- Re: Very slow speeds.
13-06-2017 9:37 PM - edited 13-06-2017 9:39 PM
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I have plusnet unlimited on a copper cable. Since the weekend my speed cannot get above 2mbps. It should be 5-6mbps. Gaming is very bad.
This is with wifi on a number of different devices.
Can someone look into this for me.
Thanks.
Fixed! Go to the fix.
Re: Very slow speeds.
13-06-2017 10:11 PM
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Hopefully, one of the PlusNet staff will pick this up tomorrow, but in the meantime, have you had a look at the 'ADSL - speed faults' sticky - about the third thread down from the top of this board?
Re: Very slow speeds.
14-06-2017 12:25 PM
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Hi Wozza2016, sorry to hear your having broadband issues. Having checked your connection it looks like something is flaring up with the connection at times and causing drops as can be seen below:
As the way to cope with this and prevent further drops the automated line management will cap your speeds (1-2Mbps) so it can raise the signal strength above what's flaring up and effecting the connection. Although it seems the problem is being caused by something on your line when I'm testing it no fault is being found.
The next step then is to rule a few things out on your side before we go down the route of raising a fault and getting and engineer out.
I'd recommend starting with basic checks here
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket and seeing if the drops and buffering stop. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
I will reset all the settings on the line back to where they should be and this should complete within the next hour so if you notice the drops/ slow speeds even after running through the steps above get back in touch and we can raise a fault.
Profile Info: | WBC 1M - 2M Medium delay (INP 4) 6dB Downstream, 448 Low delay (INP 0) 6dB Upstream (ADSL2+) |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 23.6 | 43.0 |
SNR Margin: | 24.9 | 18.8 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 21697 | 160 |
Speed: | 444 | 2272 |
Maximum Stable Rate (KBPS): | 7392 | Fault Threshold Rate (KBPS): | 5913 | ||
Mean Time Between Retrains (Seconds): | 4058 | Mean Time Between Errors Upstream (Seconds): | 10 | ||
Indicative Line Quality: | C | Mean Time Between Errors Downstream (Seconds): | 4 | ||
Custom Thresholds |
Kind regards,
Ben
Re: Very slow speeds.
18-06-2017 12:40 PM
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Hi Ben.
My speeds are a lot better now. I'm getting 7mbps. I'm a bit worried though about that graph you showed me beucase over the last couple of months we have been getting a lot disconnect and the telephone line is very noisey at random times and if the line is noisey when you pick up the phone it cuts out the internet.
What I am going to do is get a new adsl splitter and some new cabling for the phone and router and report back.
Also, I have a TPLINK router and I cannot log into it using the correct IP. I may have to reset it in order to log into it. I do not for the life of me understand why I cannot login. I think it has done this before - it may be faulty?
Cheers.
Re: Very slow speeds.
18-06-2017 12:53 PM
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@Wozza2016 - Assuming you are using Windows and DHCP what you can do is open a Command Prompt from the Start / Run menu then use:
C:\>ipconfig /all
to see what your network settings are.
In the output (you may need to scroll the output to see it) you’ll find an IP address for the gateway enter that IP address into your browser and it should take you to your router’s login page.
Re: Very slow speeds.
19-06-2017 12:50 PM
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Sorry to hear your phone service is noisy. Testing your line isn't picking up on any issues. Let us know how you get on with the internal checks. If they don't help, it's likely we'll need to arrange an engineer to investigate further.
05-07-2017 6:31 PM
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I changed my ADSL splitter and now all is good. I think the cable going to the phone socket plug was loose.
Cheers.
Re: Very slow speeds.
06-07-2017 9:58 AM
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