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Very slow speeds for more than a month

MarcT
Newbie
Posts: 3
Registered: 17-06-2012

Very slow speeds for more than a month

Hi,
My connection speed is very slow and has been for quite a while. I haven't had a lot of time to do anything about this and I can't afford to stay home waiting for an engineer. I have done all the suggested tests. Used the test socket, no change, plugged into the master socket as well, no change. Speed is slow on both my router Netgear DG814 and on a voyager 100 usb modem. Tried on three different computers with three different operating systems; no change. Speed used to be about 3.5 mb/sec but is now hardly over 0.25 mb/sec. My configuration hasn't changed. My stats are below. I'm not sure if there is anything else that is useful. Oh, and there are no service interruptions in my area and on my line.
Thank you for any help you can offer!
the Voyager 100 usb is not how I normally connect, that would be netgear, but that doesn't generate these stats apparently.
Local/remote attenuation from voyager 100: 54.0 / 30.5 dB
SNR margin from voyager 100: 5.0 dB
---------------------------------------------------------------
Line speed on Plusnet website as suggested:
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
0.25 Mb
------------------------------------------------------------------------------------
Results of BT speed tests:
14/05/2012
1. Best Effort Test:  -provides background information.
Download  Speed
0.08 Mbps

0 Mbps 0.25 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.08 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :4.74 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
17/05/2012
1. Best Effort Test:  -provides background information.
Download  Speed
0.08 Mbps

0 Mbps 0.25 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.08 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :4.74 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
11/06/2012 7:05
1. Best Effort Test:  -provides background information.
Download  Speed
0.18 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.18 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.84 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
12/06/2012 19:36
1. Best Effort Test:  -provides background information.
Download  Speed
0.18 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.18 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.83 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
13/06/2012 20:03
1. Best Effort Test:  -provides background information.
Download  Speed
0.19 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.19 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.8 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4 Mbps
16/06/2012 20:56
1. Best Effort Test:  -provides background information.
Download  Speed
0.17 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.9 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4 Mbps
5 REPLIES
RPMozley
Aspiring Pro
Posts: 1,117
Thanks: 30
Fixes: 5
Registered: 04-11-2011

Re: Very slow speeds for more than a month

Well from your first BT speed test it would indicate that there was some sort of bad sync event previously. But since then the BT profile (IP) has risen back to what you had before. Unfortunately the problem I would guess is that the PlusNet profile has not updated inline with what BT have.
You'll have to wait until Monday before anything can be done about this, when the PlusNet support crew get back.
That's RPM to you!!
MarcT
Newbie
Posts: 3
Registered: 17-06-2012

Re: Very slow speeds for more than a month

Thanks for your reply. I noticed the change in the BT profile as well. I've been plodding on on low speeds for a while now and I'm sure I can wait a a day or two longer...
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Very slow speeds for more than a month

If you ring Plusnet, someone should be able to change it on the spot for you.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Very slow speeds for more than a month

Hi there,
Just checked and your profile on BTs side is set to 4000 at the moment so I've set yours to match, hope that ups the speed a bit for you. Are you showing that sort of speed profile on a BT speed test now as well?
MarcT
Newbie
Posts: 3
Registered: 17-06-2012

Re: Very slow speeds for more than a month

This sorted out the problem. Thanks for your help. Excellent service!