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Very slow internet

bleagh
Newbie
Posts: 1
Registered: ‎30-10-2019

Very slow internet

Hi, I've been with plusnet for several years, and I've always had a pretty good service. But for the past couple of days, it's got very slow. Impossible to watch iplayer for example and even loading a webpage can take a long time.

There aren't actually dropouts. It's just slow.

I have tried rebooting the router a couple of times. There are no new devices or anything on the network.

On an online speed checker I was getting ping 28ms, download speed 1.88Mbps, upload 0.55Mbps

 

Thanks

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,962
Thanks: 1,570
Fixes: 481
Registered: ‎01-01-2012

Re: Very slow internet

Thanks for your post @bleagh

I'm sorry to hear that you've been having issues with your speeds.

We've tested your line and we can't see any cause for this.

Can you try a direct wired connection to the router and advise what speeds you see via that method?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team