Very slow internet
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Very slow internet
30-10-2019 8:38 PM
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Hi, I've been with plusnet for several years, and I've always had a pretty good service. But for the past couple of days, it's got very slow. Impossible to watch iplayer for example and even loading a webpage can take a long time.
There aren't actually dropouts. It's just slow.
I have tried rebooting the router a couple of times. There are no new devices or anything on the network.
On an online speed checker I was getting ping 28ms, download speed 1.88Mbps, upload 0.55Mbps
Thanks
Re: Very slow internet
31-10-2019 1:14 PM
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Thanks for your post @bleagh
I'm sorry to hear that you've been having issues with your speeds.
We've tested your line and we can't see any cause for this.
Can you try a direct wired connection to the router and advise what speeds you see via that method?
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