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Very slow internet

rachelm
Newbie
Posts: 4
Registered: 03-03-2015

Very slow internet

Over the past couple of weeks I've had a lot of problems with very slow internet speeds and now many pages are not loading at all. Some sites are okay but many I can no longer use at all.

I've done an online speed test which gives my download speed as 13.65 mbps and my upload speed as 0.78 Mbps. From what I can see the download speed is okay but I'm not sure about the upload speed. Is this a poor upload speed and could it affect me accessing webpages?

I'm not uploading files, just trying to use sites which involve a degree of interaction eg grocery shopping, looking at details of events and booking them online, googlemaps etc. I'm not sure whether my broadband speed is the problem or not.
7 REPLIES
Superuser
Superuser
Posts: 9,988
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: Very slow internet

Hi Rachel,

A warm welcome to the forums. Whilst speed tests are useful indicators, they do not provide the same level of useful information available from a full set of router stats.

You might find the slow speed issues thread useful too - see the link below.
Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: Very slow internet

I'm just running some tests on your line and will reply again shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: Very slow internet

From the test results below your line is very stable and connected well within the estimates we'd expect.

 

There are a few errors on the upload which may be causing some issues so I'll add interleaving (error correction) to your upstream to try and combat these. This should take effect in the next couple of hours, so if you can let us know how you're getting on after that we can take a further look.

 

Estimates:

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

WBC ADSL 2+ Up to 14 -- 12 to 15.5 Available -- -- -- --

 

 Connection log:

 
Line stats:
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 11.9 23.0
SNR Margin: 4.6 3.3
Errored Seconds: 8 0
HEC Errors: 0  
Cell Count: 352 1312
Speed: 976 17588
 
Maximum Stable Rate (KBPS): 14752 Fault Threshold Rate (KBPS): 11802
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 21
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 2700
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
rachelm
Newbie
Posts: 4
Registered: 03-03-2015

Re: Very slow internet

I'm still having problems. I borrowed another laptop in case it was a problem with my computer but it's just the same. I currently can't get online at all and I'm only able to access this forum by using my smart phone's mobile data.
rachelm
Newbie
Posts: 4
Registered: 03-03-2015

Re: Very slow internet

I've now got some internet access back but still very slow, as it's been for the last few weeks
Superuser
Superuser
Posts: 9,988
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: Very slow internet

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Very slow internet

Sorry to hear you're still having issues.

Our tests are showing a potential issue with the phone line so we'll get this raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team