Very slow internet

[#1]

Hi, I've been with plusnet for several years, and I've always had a pretty good service. But for the past couple of days, it's got very slow. Impossible to watch iplayer for example and even loading a webpage can take a long time.

There aren't actually dropouts. It's just slow.

I have tried rebooting the router a couple of times. There are no new devices or anything on the network.

On an online speed checker I was getting ping 28ms, download speed 1.88Mbps, upload 0.55Mbps

Thanks

[#2]

Thanks for your post @bleagh

I'm sorry to hear that you've been having issues with your speeds.

We've tested your line and we can't see any cause for this.

Can you try a direct wired connection to the router and advise what speeds you see via that method?