Very slow internet
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Very slow internet
11-07-2017 7:52 PM
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I've done an online speed test which gives my download speed as 13.65 mbps and my upload speed as 0.78 Mbps. From what I can see the download speed is okay but I'm not sure about the upload speed. Is this a poor upload speed and could it affect me accessing webpages?
I'm not uploading files, just trying to use sites which involve a degree of interaction eg grocery shopping, looking at details of events and booking them online, googlemaps etc. I'm not sure whether my broadband speed is the problem or not.
Re: Very slow internet
12-07-2017 12:20 AM
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A warm welcome to the forums. Whilst speed tests are useful indicators, they do not provide the same level of useful information available from a full set of router stats.
You might find the slow speed issues thread useful too - see the link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Very slow internet
12-07-2017 9:46 AM
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I'm just running some tests on your line and will reply again shortly.
Re: Very slow internet
12-07-2017 9:50 AM
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From the test results below your line is very stable and connected well within the estimates we'd expect.
There are a few errors on the upload which may be causing some issues so I'll add interleaving (error correction) to your upstream to try and combat these. This should take effect in the next couple of hours, so if you can let us know how you're getting on after that we can take a further look.
Estimates:
ADSL Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
Availability Date |
Left in Jumper |
|||||
---|---|---|---|---|---|---|---|---|---|---|
WBC ADSL 2+ | Up to 14 | -- | 12 to 15.5 | Available | -- | -- | -- | -- |
Connection log:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 11.9 | 23.0 |
SNR Margin: | 4.6 | 3.3 |
Errored Seconds: | 8 | 0 |
HEC Errors: | 0 | |
Cell Count: | 352 | 1312 |
Speed: | 976 | 17588 |
Maximum Stable Rate (KBPS): | 14752 | Fault Threshold Rate (KBPS): | 11802 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 21 |
Indicative Line Quality: | G | Mean Time Between Errors Downstream (Seconds): | 2700 |
Re: Very slow internet
25-07-2017 11:16 PM
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Re: Very slow internet
25-07-2017 11:31 PM
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Re: Very slow internet
26-07-2017 12:36 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Very slow internet
26-07-2017 12:04 PM
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