Hi @Kasia,
Thank you for providing such a prompt response. I would like to assure you we are doing everything possible to address the problem you are experiencing. In order to confirm the fault is not with your internal wiring or equipment it is mandatory for the basic checks to be completed. On reviewing your account I would like to confirm a fault has been raised with our suppliers but we need confirmation that the basic checks have been completed.
A ticket has been raised on your account which can be found here; we need to clarify some information before progressing with the booking of an engineer. I am sorry you have not received a call from us surrounding this matter. I have updated the ticket on your account and would like apologise for the call back you have not received. If you wish I can give you a call to discuss things further as I am available 17:00 today. Please private message me with your preferred contact number and availability if you wish for me to call you.
