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Very slow internet and no wired connection problem

kalamaki
Newbie
Posts: 1
Registered: 01-05-2015

Very slow internet and no wired connection problem

Switched to Plusnet in mid Feb this year, had had the same usual speed as previous provider for a month, and then having really slow internet speed from April.
Tried to do the speed test but it seems we cannot get any wired connection for some reason (tested two different ethernet cables).
Done the broadband troubleshooter thing on Plusnet website and it seems OK apart from being very very slow.
It is so slow that it feels like dial up used to be faster than this.
Any help would be appreciated!
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Very slow internet and no wired connection problem

Our testing isn't showing any issues with the connection and you should be getting around 17mbps.
What error messages are you getting when you try to connect over a wired connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team