Very slow down speed - but can't log ticket!
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- Very slow down speed - but can't log ticket!
Very slow down speed - but can't log ticket!
03-03-2015 1:36 AM
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Expert systems like this that run you in circles without covering a common case, and make it impossible to just log a free-text query are unbelievably frustrating! I can phone them during office hours, but then I obviously won't be at home to bounce routers, run tests, etc.
Have wasted over an hour on this now; any advice?
Re: Very slow down speed - but can't log ticket!
03-03-2015 8:17 AM
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It's disgusting that nothing has been done about this by now!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Very slow down speed - but can't log ticket!
03-03-2015 10:23 AM
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Re: Very slow down speed - but can't log ticket!
03-03-2015 10:32 AM
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What results do you get when you perform a wired test from the BT Speedtester?
Re: Very slow down speed - but can't log ticket!
03-03-2015 11:07 PM
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The ticket auto-close happens after I answer all the troubleshooter questions. Can't recall exactly, but something like: 'Dial-tone on land-line?' (I don't have a land-line phone to test this, so just answered yes). 'Plugged-in and power on?' Check. 'Broadband light solid?' Check. 'Can connect to internet?' Check. 'There doesn't seem to be a problem; auto-closing'. Nothing like 'Is your speed 20x slower than usual?', alas. I can do it again, but you'll then get another auto-closed ticket :S
Re: Very slow down speed - but can't log ticket!
04-03-2015 8:27 AM
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Most recently
http://community.plus.net/forum/index.php/topic,137188.0/topicseen.html
You probably have a line fault which needs dealing with before any broadband faults. I suggest you buy yourself a cheap phone off eBay
To be is to do - Kant
do be do be do - Sinatra
Re: Very slow down speed - but can't log ticket!
04-03-2015 10:35 AM
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I've also done a phone test and no fault has been found.
Finally, I'm trying to work out which option was chosen for the fault to auto time-out. There are circumstances where this is acceptable (for instance, if a copper line test is found which you need to raise to your telephone provider). Personally speaking though, I think it would be friendly and better customer service for the ticket not to automatically close at all.
EDIT: Any further examples of tickets being auto closed would be appreciated. I've spoken to our problem team and with more examples we can at least raise it.
Re: Very slow down speed - but can't log ticket!
04-03-2015 11:03 AM
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Re: Very slow down speed - but can't log ticket!
04-03-2015 7:54 PM
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Re: Very slow down speed - but can't log ticket!
05-03-2015 1:48 PM
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Re: Very slow down speed - but can't log ticket!
10-03-2015 10:53 PM
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Thanks
Re: Very slow down speed - but can't log ticket!
10-03-2015 11:39 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Very slow down speed - but can't log ticket!
10-03-2015 11:44 PM
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Incidentally, if I run a speedtest.net test, it reports TalkTalk as the ISP, which doesn't make a whole lot of sense -- unless TalkTalk is an upstream provider to PlusNet?
Re: Very slow down speed - but can't log ticket!
11-03-2015 7:23 AM
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it looks like you may have a swapped line, in which case finding what number your connected to would be helpfull(as this will confirm if line is swapped)
If your line is swapped be carefull, as the other person who has been swapped may also be trying to get fault fixed, once one is fixed, a visting engineer will find no fault and likely raise a fault charge. You may also have a bill shock if the person who has your line is a chatterbox
Re: Very slow down speed - but can't log ticket!
11-03-2015 8:58 AM
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If nothing else it will be useful for calling 0800 numbers which at the moment can be chargeable on some mobiles.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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