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Very slow broadband

cariad24
Newbie
Posts: 1
Registered: ‎13-10-2015

Very slow broadband

My broadband speeds get slower and slower. They will soon be non existent. I have tried all the things on the usual checklist but I cannot find anything wrong. The telephone line seems ok the only thing wrong is the speed. Are Plusnet only giving speeds above 1mbps to new customers?

4 REPLIES 4
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Very slow broadband

Moderator's note by Dick (Strat): Topic moved to a more appropriate board.

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MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Very slow broadband

Hi @cariad24

 

Sorry to hear that you are having issues with your speed. 

 

I have tested your circuit and can find no reason for this - as fa as we can see on our side. 

 

I have been unable to test your phone line/connection due to us not being your WLR3 provider - there is a chance that you are experiencing phone issues which are also affecting you broadband connection. 

 

Can I please ask you to contact you Phone Provide and ask them to test your line? 

 

Let us know what they say,

MoR

srobbouk
Hooked
Posts: 8
Registered: ‎22-06-2017

Re: Very slow broadband

last week I checked my mothers Broadband, it was download speed below 0.4MBS, called support, they fixed it, and said to monitor it for a week. Was unable to do that due to work, Now I am back to check it, and the BT performance test wont even run. An alternative test gave below .04 again. This is a disgusting service level for the amount you charge, Have tried calling suppoprt, 40 min wait.... joke Steve
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Very slow broadband

Sorry to hear that Steve.

Our tests are showing the line dropping frequently which would be the cause of the speed issues you're experiencing.

Unfortunately line tests aren't showing the cause of the problem so I'd recommend running through the troubleshooting steps at http://faults.plus.net completing the process to report a fault to us.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet