Showing results for 
Search instead for 
Did you mean: 

Very slow broadband speeds

Posts: 1
Registered: ‎12-11-2018

Very slow broadband speeds

I’ve done a few speed tests, but not sure if the figures are good or bad. All I know is, I can very rarely watch a video clip without it buffering for ages, struggling to load websites and disconnecting totally? Can someone help please?
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Very slow broadband speeds

Hi @Mikebarrow 


Sorry to hear you are having speed issues. 


I have tested you line today and can see that you are syncing at roughly 23Mbps which is above the Highest Estimate for your line - you can check these estimates yourself by looking here


My test indicates a potential intermittent connection or performance related issue - I would suggest 

you run through our troubleshooting guides here .


If that doesn't help, the next thing would be to rule your internal wiring out by plugging the connection into your test socket (which is under the faceplate of your master socket) and seeing if the drops stop. This rules out your internal wiring, face plates and extension sockets as being the cause of these drops. How to locate the test socket and set your connection into it can be found here .


If the problem still persists, please can you raise a fault here and drop us a reply on this thread so we can check the connection from this side and see what's going on.