cancel
Showing results for 
Search instead for 
Did you mean: 

Very slow broadband speed

millietagged
Hooked
Posts: 5
Registered: ‎14-11-2016

Very slow broadband speed

My broadband download speed has dropped dramatically. I usually get around 14.2mbps but am now down to just over 1mbps. I have run the BTW Speedchecker a few times just in case it was a blip.

6 REPLIES
Superuser
Superuser
Posts: 12,772
Thanks: 4,031
Fixes: 26
Registered: ‎22-08-2007

Re: Very slow broadband speed

Hi,

Basic BT speed tests in isolation are not overly informative.  Have you looked over the speed issues thread?  See link below.  Can we please cover off the basics...

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.


 

What are the expectations for your line?

Please use the following links to check the services available and their estimated speeds. From the first link, please record and report back the distance from the exchange. The second link advises of which fibre services (if any) are available on your line and their anticipated speed.


 

How is your line performing?

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.


 

spartagates
Newbie
Posts: 3
Registered: ‎10-05-2017

Re: Very slow broadband speed

Try changing your DNS server to googles, I have had a very sluggish line the last few days and doing this helped greatly. Worth a shot Wink

Superuser
Superuser
Posts: 12,772
Thanks: 4,031
Fixes: 26
Registered: ‎22-08-2007

Re: Very slow broadband speed

Changing DNS settings is not going to help with slow speed tests.

millietagged
Hooked
Posts: 5
Registered: ‎14-11-2016

Re: Very slow broadband speed

There was nothing wrong with the landline it was working perfectly. The speed increased later but I have noticed its down to 9.43mbps (download) and 1.04mbps (upload) (upload was always below 1mbps - so 1.04 is good.

millietagged
Hooked
Posts: 5
Registered: ‎14-11-2016

Re: Very slow broadband speed

Its not fixed - clicked on the link by mistake.

Moderator
Moderator
Posts: 27,084
Thanks: 1,796
Fixes: 146
Registered: ‎14-04-2007

Re: Very slow broadband speed

Moderator's note by Dick (Strat) Accidental fix removed.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)