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Very slow broadband - any ideas?
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- Very slow broadband - any ideas?
Very slow broadband - any ideas?
25-09-2011 12:33 PM
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Hi,
I normally have a rock steady broadband, but I am now struggling with very slow download speeds, slower than the upload speeds. Before I create a ticket can anyone help to see whether there is anything I could be doing wrong myself. The speeds have been slow since Friday.
I have moved my router to the BT master socket and unplugged all my internal wiring except one phone. This does not appear to have changed things at all.
Router stats:
--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.08 , 2009-08-27T19:37:13
Boot Version: 1.06
Hardware Version: 0.01
--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/38
DSL Status: Showtime
DSL Mode: ADSL2+
DSL Channel:
DSL Upstream Rate: 445 Kbps
DSL Downstream Rate: 8128 Kbps
Down up
DSL Noise Margin: 18.5 dB 22.7 dB
DSL Attenuation: 31.0 dB 15.0 dB
DSL Transmit Power: 21.0 dBm 12.2 dBm
--- Wireless Information ---
Wireless Driver Version: 5.10.85.0.cpe4.402.4
Wireless Status: Enabled
Wireless Wide Channel: 9
Wireless Standard Channel: 11- 2.462GHZ
Wireless SSID: MynorProblem
--- Dynamic Information ---
LAN Mac Address: 00:22:6B:F5:6E:DE
WAN Mac Address: 00:22:6B:F5:6E:E0
Wireless Mac Address: 00:22:6B:F5:6E:DF
The result of my most recent My Broadband speed tests are here:
Date Download Speed Upload Speed
Today 12:14 330 kbps (41.3kB/s) 368 kbps (46kB/s)
Today 11:42 330 kbps (41.3kB/s) 372 kbps (46.5kB/s)
Today 10:52 332 kbps (41.5kB/s) 376 kbps (47kB/s)
I can't get the full BT broadband speed test to work as I can't complete test 3, my router won't allow a blank password!
Phone exchange:
STAFFORD
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2011-04-23 10:01:30
Current line speed:
0.35 Mb
Until all the recent plugging and unplugging, the router has been left connected full time to the phone socket and left switched on.
Any help will be much appreciated.
Richard
I normally have a rock steady broadband, but I am now struggling with very slow download speeds, slower than the upload speeds. Before I create a ticket can anyone help to see whether there is anything I could be doing wrong myself. The speeds have been slow since Friday.
I have moved my router to the BT master socket and unplugged all my internal wiring except one phone. This does not appear to have changed things at all.
Router stats:
--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.08 , 2009-08-27T19:37:13
Boot Version: 1.06
Hardware Version: 0.01
--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/38
DSL Status: Showtime
DSL Mode: ADSL2+
DSL Channel:
DSL Upstream Rate: 445 Kbps
DSL Downstream Rate: 8128 Kbps
Down up
DSL Noise Margin: 18.5 dB 22.7 dB
DSL Attenuation: 31.0 dB 15.0 dB
DSL Transmit Power: 21.0 dBm 12.2 dBm
--- Wireless Information ---
Wireless Driver Version: 5.10.85.0.cpe4.402.4
Wireless Status: Enabled
Wireless Wide Channel: 9
Wireless Standard Channel: 11- 2.462GHZ
Wireless SSID: MynorProblem
--- Dynamic Information ---
LAN Mac Address: 00:22:6B:F5:6E:DE
WAN Mac Address: 00:22:6B:F5:6E:E0
Wireless Mac Address: 00:22:6B:F5:6E:DF
The result of my most recent My Broadband speed tests are here:
Date Download Speed Upload Speed
Today 12:14 330 kbps (41.3kB/s) 368 kbps (46kB/s)
Today 11:42 330 kbps (41.3kB/s) 372 kbps (46.5kB/s)
Today 10:52 332 kbps (41.5kB/s) 376 kbps (47kB/s)
I can't get the full BT broadband speed test to work as I can't complete test 3, my router won't allow a blank password!
Phone exchange:
STAFFORD
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2011-04-23 10:01:30
Current line speed:
0.35 Mb
Until all the recent plugging and unplugging, the router has been left connected full time to the phone socket and left switched on.
Any help will be much appreciated.
Richard
Message 1 of 6
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5 REPLIES 5
Re: Very slow broadband - any ideas?
25-09-2011 12:36 PM
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Looks like something went wrong today also affected
FTTP 500 regrade from Tues 28th November
Message 2 of 6
(372 Views)
Re: Very slow broadband - any ideas?
26-09-2011 7:50 AM
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Things looking much better this morning:
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2011-04-23 10:01:30
Current line speed:
7.15 Mb
My broadband speed test:
Today 07:44 6759 kbps (845kB/s) 378 kbps (47.3kB/s)
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2011-04-23 10:01:30
Current line speed:
7.15 Mb
My broadband speed test:
Today 07:44 6759 kbps (845kB/s) 378 kbps (47.3kB/s)
Message 3 of 6
(372 Views)
Re: Very slow broadband - any ideas?
26-09-2011 10:08 AM
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Changing your internal connection seems to have fixed the problem.
It has all the hallmarks of an unfiltered device (phone, Sky box, etc.) or a failed filter
It has all the hallmarks of an unfiltered device (phone, Sky box, etc.) or a failed filter
Message 4 of 6
(372 Views)
Re: Very slow broadband - any ideas?
27-09-2011 9:42 AM
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Hi there,
I agree with Jim - it looks like either a filter or something plugged into your phone line isn't working as it should, and removing it has solved things:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image1317112880541.png" />
I agree with Jim - it looks like either a filter or something plugged into your phone line isn't working as it should, and removing it has solved things:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image1317112880541.png" />
Message 5 of 6
(372 Views)
Re: Very slow broadband - any ideas?
30-09-2011 5:53 PM
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Hi oldjim and Matt,
Sorry it has taken such a while to reply, thanks for both of your comments.
I forgot to say everything got better ONCE I'd returned all the wiring to as it was. I spent all of Sunday with the router plugged into the Service socket on the NTE5. Unfortunately I couldn't keep it like that for too long as all my other comms and phone were out of order at that point. The speed didn't increase until overnight, by which time I'd restored all the wiring.
What I meant to do was to post the line stats from my router before I plugged into the master socket. To my untrained eye they didn't look vastly different, they are posted below:
The only thing I can think is that one of the screws connecting the top half of the NTE5 to the rest of it has pulled through the plastic cover. Thus maybe there is a slightly loose connection of my additional wiring to the NTE5 itself. I'll make sure I get this replaced.
--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.08 , 2009-08-27T19:37:13
Boot Version: 1.06
Hardware Version: 0.01
--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/38
DSL Status: Showtime
DSL Mode: ADSL2+
DSL Channel:
DSL Upstream Rate: 445 Kbps
DSL Downstream Rate: 8128 Kbps
Down up
DSL Noise Margin: 16.8 dB 22.0 dB
DSL Attenuation: 31.5 dB 15.1 dB
DSL Transmit Power: 21.0 dBm 12.2 dBm
--- Wireless Information ---
Wireless Driver Version: 5.10.85.0.cpe4.402.4
Wireless Status: Enabled
Wireless Wide Channel: 9
Wireless Standard Channel: 11- 2.462GHZ
Wireless SSID: MynorProblem
--- Dynamic Information ---
LAN Mac Address: 00:22:6B:F5:6E:DE
WAN Mac Address: 00:22:6B:F5:6E:E0
Wireless Mac Address: 00:22:6B:F5:6E:DF
---
Sorry it has taken such a while to reply, thanks for both of your comments.
I forgot to say everything got better ONCE I'd returned all the wiring to as it was. I spent all of Sunday with the router plugged into the Service socket on the NTE5. Unfortunately I couldn't keep it like that for too long as all my other comms and phone were out of order at that point. The speed didn't increase until overnight, by which time I'd restored all the wiring.
What I meant to do was to post the line stats from my router before I plugged into the master socket. To my untrained eye they didn't look vastly different, they are posted below:
The only thing I can think is that one of the screws connecting the top half of the NTE5 to the rest of it has pulled through the plastic cover. Thus maybe there is a slightly loose connection of my additional wiring to the NTE5 itself. I'll make sure I get this replaced.
--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.08 , 2009-08-27T19:37:13
Boot Version: 1.06
Hardware Version: 0.01
--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/38
DSL Status: Showtime
DSL Mode: ADSL2+
DSL Channel:
DSL Upstream Rate: 445 Kbps
DSL Downstream Rate: 8128 Kbps
Down up
DSL Noise Margin: 16.8 dB 22.0 dB
DSL Attenuation: 31.5 dB 15.1 dB
DSL Transmit Power: 21.0 dBm 12.2 dBm
--- Wireless Information ---
Wireless Driver Version: 5.10.85.0.cpe4.402.4
Wireless Status: Enabled
Wireless Wide Channel: 9
Wireless Standard Channel: 11- 2.462GHZ
Wireless SSID: MynorProblem
--- Dynamic Information ---
LAN Mac Address: 00:22:6B:F5:6E:DE
WAN Mac Address: 00:22:6B:F5:6E:E0
Wireless Mac Address: 00:22:6B:F5:6E:DF
---
Message 6 of 6
(372 Views)
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- Very slow broadband - any ideas?