Very slow broadband and frequent dropping
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- Re: Broadband dropping and very slow
Very slow broadband and frequent dropping
on 23-05-2016 11:31 PM - last edited on 28-05-2016 12:51 AM by Mav
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Hello
I have been struggling with this for almost 6 months now and really would like to take care of it. An engineer came out and said he found nothing at fault at this end (ie the house) but then nothing was fixed. Do I need a new modem (have tg582n)?
I have placed some tickets and all have come back as yes there are drops on the line but no resolution.
How do I move this forward? As you can imagine I am getting quite frustrated.
Re: Broadband dropping and very slow
24-05-2016 8:58 AM
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Any chance you can grab some stats from the router? Prior to switching to fibre I had problems with this router and a low snr would cause problems
If you Like it, give it a
Re: Broadband dropping and very slow
24-05-2016 10:34 AM
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Sure, would love to. Where do I get the stats off my router?
Thanks
Re: Broadband dropping and very slow
24-05-2016 10:40 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband dropping and very slow
24-05-2016 11:46 AM - edited 24-05-2016 11:52 AM
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atthebeach,
WBC 7M - 14M Medium delay (INP 1) 6dB Downstream, 448 Medium delay (INP 2) 6dB Upstream (ADSL2+)
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 6.8 | 17.0 |
SNR Margin: | 31.0 | 7.8 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 795 | 1113 |
Speed: | 440 | 14328 |
Maximum Stable Rate (KBPS): | 17024 | Fault Threshold Rate (KBPS): | 13619 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 86400 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 3757 |
The line isn't actually dropping a huge amount from what we can see. There are a couple of things to note though, you are currently banded at 7M - 14M meaning you won't sync above this speed and your upload is capped. Some hours you are doing a lot of uploading, which in turn will impact your download speeds.
I'm going to remove the banding from your line and get an order placed to remove the upload cap. I'll post back shortly.
Re: Broadband dropping and very slow
on 25-05-2016 8:15 AM - last edited on 28-05-2016 12:47 AM by Mav
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@Anotherone wrote:
Link for the stats http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=2&l1=0
Anotherone - Thanks for the link
gilmacmil took over my original request for help and you asked moderator to break off discussion but I don't see it. Can I get some help with my situation, the original poster?
Following posted instructions the modem/router stats are as follows. There was "noise on the line" in that the plusnet signal was changing the dial tone? It was turned on by default. I never used it and never wanted it so ignored it. I have now deleted all messages and turned voicemail off to see if that makes a difference.
I am using a pc with ethernet to router - not wireless.
Link Information
Uptime: | 0 days, 3:32:36 | ||
DSL Type: | ITU-T G.992.5 | ||
Bandwidth (Up/Down) [kbps/kbps]: | 888 / 17.771 | ||
Data Transferred (Sent/Received) [MB/GB]: | 814,00 / 1,37 | ||
Output Power (Up/Down) [dBm]: | 12,3 / 0,0 | ||
Line Attenuation (Up/Down) [dB]: | 6,9 / 17,0 | ||
SN Margin (Up/Down) [dB]: | 15,1 / 6,5 | ||
System Vendor ID (Local/Remote): | TMMB / ---- | ||
Chipset Vendor ID (Local/Remote): | BDCM / IFTN | ||
Loss of Framing (Local/Remote): | 18 / 0 | ||
Loss of Signal (Local/Remote): | 2 / 0 | ||
Loss of Power (Local/Remote): | 0 / 0 | ||
Loss of Link (Remote): | - | ||
Error Seconds (Local/Remote): | 107 / 0 | ||
FEC Errors (Up/Down): | 0 / 169.779 | ||
CRC Errors (Up/Down): | 0 / 1 | ||
HEC Errors (Up/Down): | 0 / 1 |
Re: Broadband dropping and very slow
25-05-2016 8:21 AM - edited 25-05-2016 8:24 AM
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Following posted instructions the modem/router stats are as follows. There was "noise on the line" in that the plusnet signal was changing the dial tone? It was turned on by default. I never used it and never wanted it so ignored it. I have now deleted all messages and turned voicemail off to see if that makes a difference.
This has been happening for a long time so not sure the graph of a few days is correct?
I am using a pc with ethernet to router - not wireless.
Link Information
Uptime: | 0 days, 3:32:36 | ||
DSL Type: | ITU-T G.992.5 | ||
Bandwidth (Up/Down) [kbps/kbps]: | 888 / 17.771 | ||
Data Transferred (Sent/Received) [MB/GB]: | 814,00 / 1,37 | ||
Output Power (Up/Down) [dBm]: | 12,3 / 0,0 | ||
Line Attenuation (Up/Down) [dB]: | 6,9 / 17,0 | ||
SN Margin (Up/Down) [dB]: | 15,1 / 6,5 | ||
System Vendor ID (Local/Remote): | TMMB / ---- | ||
Chipset Vendor ID (Local/Remote): | BDCM / IFTN | ||
Loss of Framing (Local/Remote): | 18 / 0 | ||
Loss of Signal (Local/Remote): | 2 / 0 | ||
Loss of Power (Local/Remote): | 0 / 0 | ||
Loss of Link (Remote): | - | ||
Error Seconds (Local/Remote): | 107 / 0 | ||
FEC Errors (Up/Down): | 0 / 169.779 | ||
CRC Errors (Up/Down): | 0 / 1 | ||
HEC Errors (Up/Down): | 0 / 1 |
Re: Broadband dropping and very slow
25-05-2016 8:23 AM
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Also I am not doing alot of uploading generally. In fact I haven't even been here for a few weeks. Does Skype upload? Thats the only thing I use really. And images occasionally to google photos?
Re: Broadband dropping and very slow
25-05-2016 8:56 AM
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just was skypping and again it dropped me out all went bad
Link Information
Uptime: | 0 days, 4:26:03 | ||
DSL Type: | ITU-T G.992.5 | ||
Bandwidth (Up/Down) [kbps/kbps]: | 888 / 17.771 | ||
Data Transferred (Sent/Received) [GB/GB]: | 1,03 / 1,45 | ||
Output Power (Up/Down) [dBm]: | 12,3 / 0,0 | ||
Line Attenuation (Up/Down) [dB]: | 6,9 / 17,0 | ||
SN Margin (Up/Down) [dB]: | 15,0 / 6,4 | ||
System Vendor ID (Local/Remote): | TMMB / ---- | ||
Chipset Vendor ID (Local/Remote): | BDCM / IFTN | ||
Loss of Framing (Local/Remote): | 18 / 0 | ||
Loss of Signal (Local/Remote): | 2 / 0 | ||
Loss of Power (Local/Remote): | 0 / 0 | ||
Loss of Link (Remote): | - | ||
Error Seconds (Local/Remote): | 109 / 0 | ||
FEC Errors (Up/Down): | 8 / 223.659 | ||
CRC Errors (Up/Down): | 0 / 3 | ||
HEC Errors (Up/Down): | 0 / 59 |
Re: Broadband dropping and very slow
27-05-2016 9:57 AM
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Hello Chris
Any further news?
Thanks
Re: Broadband dropping and very slow
27-05-2016 11:04 AM
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If the problems are continuing I'd strongly advise reporting a fault for further investigation: https://faults.plus.net - it's possible that it may require an engineer so a fault is the best bet.
Re: Broadband dropping and very slow
27-05-2016 11:53 AM - edited 28-05-2016 8:33 AM
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@atthebeach When you said you were Skyping and it dropped you out (message 8 ), your connection to the exchange did not drop as the "Loss of Signal " didn't increase and your Uptime was not reset.
Re: Broadband dropping and very slow
27-05-2016 5:05 PM
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Perhaps @Chris could have a look at your Radius log for the 25th between 0815 and 0900 and see if there was a drop in the PPP session. If not then something else must be causing the problem.
Re: Broadband dropping and very slow
28-05-2016 12:50 AM
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Moderator's note by Mike (Mav)
Posts merged and title changed as requested
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Broadband dropping and very slow
29-05-2016 10:33 PM
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Thanks. Seems better today. Will update if things get worse.
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