Very slow Broadband speed

[#1]

Hi,
This has only just started today; I'm supposed to be getting ~11Mb down, but right now it's at ~0.4Mb. Was working fine yesterday. Ping is slightly higher than usual but it has been known to spike a bit.
Unsure what's up, any help appreciated.
Thanks!

[#2]

please provide the information requested here - ignore the bit about the test socket at present http://community.plus.net/forum/index.php/topic,96155.0.html

[#3]

BT Test:
1. Best Effort Test:  -provides background information.
Download  Speed
0.47 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.52 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.34 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

From here: https://portal.plus.net/my.html?action=data_transfer_speed
Estimated line speed:
   There's no speed estimate currently held on your account.
Current line speed:
   0.5 Mb

Router line stats:
Link Information
Uptime: 0 days, 1:43:28
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 440 / 12.556
Data Transferred (Sent/Received) [MB/MB]: 19,91 / 136,12

[#4]

Hi there
I've had a quick look over your connection and there was incorrect profile on our end
That's been increased to match the BT profile and your speeds should be better within the next 15 to 30 minutes.
Any further issues please give us a shout

[#5]

That identifies the problem
The Plusnet profile needs updating - edit I see Matthew has picked that up
You could also request that the upload speed is uncapped
Either wait for it to be picked up here or raise a ticket https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Note that you may need to disconnect then connect using the router interface if the automatic system doesn't do it for you - this isn't a resync

[#6]

Thanks both, back to normal now.