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Very slow ADSL

Posts: 4
Registered: ‎25-08-2016

Very slow ADSL



Over the last 24-48 hrs I have seen a drastic drop in my ADSL speed - typically getting ~4-5 mbps prior to this.


Testing with wired connection, directly to router, no other active network devices.


Router Stats:

Down Rate=4256Kbps, Up Rate=448Kbps; SNR Margin Down=12.2dB, Up=24.0dB


BT Speedtest

Consistently giving between 0.1 to 0.5 mbps d/l and 0.3 to 0.4 mbps u/l

Further Diagnostics: 

Download speed achieved during the test was - 0.2 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.

Additional Information:

Your DSL Connection Rate :4.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps


PlusNet site showing Current Line Speed: 21Mbps - which is clearly an error as I've never had anything approaching that.


I have tried logging a ticket with PlusNet Tech Support, but currently 23 people waiting on Chat and 55 minute wait on phone...


Any help/escalation much appreciated!





Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Very slow ADSL

Hi Ross,

I'd advise getting this reported to us as a fault at

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff